UIDAI tops in Grievance Redressal Index during August 2022

Unique Identification Authority of India (UIDAI) has topped amongst all Ministries/Departments for resolving Public Grievances in the ranking report published by Department of Administrative Reforms and Public Grievances (DARPG) for the month of August 2022.

UIDAI has been a top performer in resolution of cases received through Centralized Public Grievance Redress and Monitoring System (CPGRAMS).

UIDAI is further committed to serve residents of India, and has been a catalyst for both ease of living and ease of doing business.

UIDAI has a robust grievance redressal mechanism in place comprising of UIDAI HQ Divisions, Regional Offices, Technology Centre and engaged Contact Centre partners, which is enabling UIDAI to resolve around 92% of CRM Grievances within 7 days.

The organization is dedicated to further strengthen its Grievance Redressal Mechanism and is going to launch State-of-the-art Open Source CRM solution soon. The new Customer Relationship Management (CRM) solution has been designed with advanced features that shall enhance UIDAI service delivery to residents.

The new CRM solution shall have the capability to support multi-channels like Phone Call, Email, Chatbot, Web Portal, Social Media, Letter and Walk-in through which the grievances can be lodged, tracked and resolved effectively. It is under advanced stage of implementation and is going to be rolled out soon.

Endeavour of the UIDAI is that the residents’ voice must be heard, and residents must be empowered adequately to further enhance trust of residents in the system.



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UIDAI enrolls over 79 lakh children under Bal Aadhaar initiative in last four months

The Unique Identification Authority has enrolled more than 79 lakh children in the 0 – 5 age group during the first four months (April – July) of the current financial year.

This is part of a renewed effort to reach out to more children in the 0-5 age group under the Bal Aadhaar initiative and help parents and children avail multiple benefits. While 2.64 crore children in the 0-5 age group had Bal Aadhaar by the end of 31 March 2022, this number has increased to 3.43 crore by the end of July 2022.

Bal Aadhaar registration is progressing very well, with increased speed across the country. Enrolments of children in the 0-5 age group in states like Himachal Pradesh and Haryana have already covered more than 70% of the targeted age group. Registration of children (0-5 age group) has also done exceedingly well in several other states and UTs including Jammu and Kashmir, Mizoram, Delhi, Andhra Pradesh and Lakshadweep.

Over all, Aadhaar saturation at present is around 94%. Aadhaar saturation among adults is almost 100%. Aadhaar is now a catalyst of both, ease of living and ease of doing business.

UIDAI and its regional offices have been constantly encouraging residents to come forward and register their children under Bal Aadhaar initiative. Bal Aadhaar works as a facilitator in availing several welfare benefits, and also works as a digital photo identity for children right from birth.

Children in the age group of 0-5 years are issued Bal Aadhaar. Collection of biometric (finger prints and iris)  is a key feature in issuing Aadhaar as the same is required to establish uniqueness based on de-duplication of these biometrics. However, for Aadhaar enrolment of children in the age group of 0-5 years, these biometrics are not collected.

Aadhaar enrolment of children in the age group of 0-5 years are carried out based on facial image of the child, and biometric authentication of the parent/guardian (having a valid Aadhaar). A proof of relationship document (preferably birth certificate) is collected at the time of enrolment for Bal Aadhaar.

To differentiate the Bal Aadhaar from normal Aadhaar, it is issued in blue colour, with a remark that this is valid till the child attains the age of 5 years. On attaining the age of 5, the child is required to furnish his or her biometrics at an Aadhaar Seva Kendra to complete a process called mandatory biometric update (MBU).

The MBU process goes through a de-duplication process. After completion of this process, the child is issued a normal Aadhaar without any change in the Aadhaar number.


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