On this occasion, a spokesperson of the company announced that the call center solutions are available with two different licenses in the market:
1. Open source call center software such as, VICIDial
2. Proprietary call center solution such as, Dialshree
The company has been offering various services for both, open source and custom third party call center solutions for more than 10 years. The spokesperson of the company has announced to offer the best services which can be used to increase functional capacity of a call center solution up to5x times more. The spokesperson of the company shares a list of services that will be provided by the company.
• Call center solution development
The company has a team of expert VoIP developers that can develop a white label call center solution with custom features from scratch. The company offers the contact center solution development in Asterisk and FreeSWITCH technologies based on the client preference and requirement. The company also offers the WebRTC based web phone development that would be provided by the WebRTC experts of the company.
• Call center solution customization
The company has also announced to offer customization of the open source or third party call center software. Here, the company will perform required development of the custom module or customize existing modules to reach the customer expectations.
• Call center solution performance enhancement
There can be certain cleanups, Upgradation and fine-tuning, which can increase the performance of the existing call center software. Elisiontec has announced to offer the same with its expertise in this field.
• Custom application or API integration
The integration of the API or any other system within the call center software can help in speeding up the processes and increasing the productivity of agents. For example, Call center CRM integration lets its users use both of these systems within a single window. The company has a skilled team that can integrate any system or solution within the call center software such as, social media pages, web forms, CRM, SMS, Fax, Email, etc.
• Support and Maintenance
The company has a team of experienced support engineers that have been working on VICIDial and other open source and custom call center solutions for many years. The company has announced to offer hourly and dedicated resource hiring models to get the benefit of the support and maintenance services.
• Feature rich Call Center solution
Along with all above mentioned services, the company has also its own ready to use call center solution to offer. The spokesperson of the company has shared that this call center software is a complete contact center system which supports all different types of communication modes. Also, it has all simple to advanced features. The company also provides on-premises installation services to the customers that need complete setup of this call center solution along with required hardware. It means the company provides a complete turnkey contact center solution.
As per the shared details the company has benefited many well known names with its call center solution and related services and adding new offerings to meet the changing demands of customers. For more details, please visit http://www.elisiontec.com/contact-center-solution
