14 December 2018 – The Global Bot Services Market is expected to grow at a significant CAGR of 28.49% in the upcoming period as the scope and its applications are rising enormously across the globe. Bots are computer assistants that answer questions and help to get things done faster. It allows managing, building, monitoring, connecting, deploying, and testing bots from a web browser without a separate editor.

The factors that are playing a major role in the growth of the market are the availability of cost-efficient bot services, beginning of cloud bot-as-a-service, growing number of users on social media, and rising use of highly enhanced tools like natural language processing and artificial intelligence. However, lack of reluctance and awareness among customers regarding the use of bot services and accuracy issues related to bot services are the factors that may restrain the overall market in the years to come. Bot services market is segmented based on service, deployment channel, mode, end-user, and region.

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Platform and framework are the services that could be explored in bot services in the forecast period. Platform sector accounted for the significant market share of bot services and is estimated to lead the overall market in the years to come. The reason could be acceptance of bot services by large, medium, and small enterprises. Based on the deployment channel, mobile applications, websites, social media, and contact center and customer service could classify bot services in the forecast period.

Video, text and rich media, and audio are the modes that could be explored in bot services in the forecast period. Text and rich media sector estimated to account for the significant market share in the years to come, as it is an effective mode for customers to interact with bots. The reason behind the overall market share could be an enhancement in machine-learning technology, NLP, and AI and growing number of social media users.

The market may be categorized based on end-users like real estate, banking, financial services, and insurance (BFSI), travel and hospitality, retail and e-commerce, education, healthcare, government, media and entertainment, telecom, and others could be explored in the forecast period. Banking, financial services, and insurance (BFSI) sector accounted for the significant market share of bot services. In addition, the government sector is estimated to grow at the fastest pace in the years to come.

The key players of the bot services market are Oracle, Amazon.com, Microsoft, IBM, Google, Facebook, Nuance Communications, Rasa Technologies GmbH, Aspect Software, Next IT Corp., Inbenta Technologies, and CogniCor Technologies. These players are concentrating on inorganic growth to sustain themselves amidst fierce competition.

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Market Segment:

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

Global Bot Services Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Amazon.com
  • IBM
  • Microsoft
  • Oracle