Jorge Zuñiga Blanco discusses the different phases of business growth and their strategies

The most important thing is to plan and project cash flows, in order to make accurate forecasts about the growth of the company. In addition, it provides you with possible financial risks that you may face.

Growth is critical to the long-term survival of a company. This growth allows the acquisition of new customers, talent and important financing. In addition, it drives business performance and the profits that are made. And while growing up may seem scary, the benefits are invaluable. However, as in any aspect of life, growing up requires keys that allow you to be as sustainable as possible. You have to take care of the financial health of your organization, make strategic decisions and move forward for the right reasons. Jorge Zuñiga Blanco, a successful entrepreneur and business expert from Costa Rica, provides guidance on the different phases of business growth and how to implement them.

The most accurate definition that business growth can have is the process that a company implements to improve its strategies and achieve success in certain aspects, according to its current needs or objectives. This growth can be achieved through increased revenue from a higher volume of sales or its services. There are phases within business growth that, by adapting and handling them effectively, generate a much faster and more sustained evolution. During its progress, you will be able to see little by little how your organization takes a more sophisticated form; your processes are becoming increasingly strategic and coupled to your type of industry and company.

In the first stage, Existence, companies should focus on gaining customers and sales. There are very few involved within the organization. There are even times when only the owner or founder is in charge of the entire business process. The advantage of this stage is that you can explore all the opportunities that your company has and the alternatives that can be taken. This is achieved as long as you increase the value of your products or services and provide a better experience to customers.

In the Survival phase, the company already has enough customers and your offer of products or services is able to keep them satisfied. Says Zuñiga, “The most important thing is to plan and project cash flows, in order to make accurate forecasts about the growth of the company. In addition, it provides you with possible financial risks that you may face.” Something common within this stage is to stagnate in a comfort zone in which your sales satisfy you, but you will not continue to advance. If your desire is to continue, you may need the support of some financial stimulus to help you progress.

In the Success stage, the company already has a presence in the market and is profitable. Processes no longer fall just on you, but on a larger team with different business areas. Here you have two options: enhance the opportunities that your business is giving you to continue growing or keep your sources of income as they are to do other activities (such as the foundation of another company). In this sense, there is no right or wrong decision: only you can decide the direction of your company. Perhaps not continuing to grow is the most viable alternative due to the economy of the moment or the demand of your market is very saturated. Remember that you currently already have financial strength, so staying here is completely understandable.

To achieve the Takeoff, it is vital that your organization expands internally, that is, that you have more staff and areas for its management. As an owner, you have to start delegating tasks and trusting the people you surrounded yourself with. This aims to retain human talent that is efficient and avoid unnecessary investments in new hires. In addition, you increase the productivity of your company if you have a trained leader in each of your areas and guarantee that all the operation of your company will be ready for the next and last stage. “Once you’ve formed your team, give it the best tools so they can do their job more functionally,” asserts Zuñiga.

At the Maturity stage, the first thing you need is stability. The organizational changes you made in the previous stage will begin to be visualized. This will give you a broad overview of your decisions and the opportunity to change or add strategies to avoid mistakes. In the maturity stage, your company has to lose the fear of innovating and diversifying your products or services. Your customers have stayed with you, but if you want to keep selling, it’s best to explore new territories. You can increase your product lines or think about branches in other places.

Business growth has many aspects and depends exclusively on the needs of your company, knowing where you want to go and how to go. Perhaps your constant goal is customer acquisition; but, for this, as you progress in your stages of business growth, you will have more and more needs to solve. Markets are different and can be uncertain; however, with a business growth designed from a clear vision, you will be able to diversify your products or services, identify your opportunities and weaknesses to face the obstacles that may appear.

About Jorge Zuñiga Blanco

Jorge Zuñiga Blanco is a leading eCommerce expert who has provided his services to growing organizations throughout the world.  He has a diverse background of industries to his credit, giving him the ability to relate and contribute to business owners in a variety of markets.  He has more than 20 years in the eCommerce industry and, for the past nine, has dedicated his expertise and knowledge to helping executives and managers develop their business.

Jorge Zuñiga Blanco discusses the use of video marketing to improve sales

The best thing about Video Marketing, and Digital Marketing in general, is that it has no great restrictions and gives us the freedom to experiment, make mistakes, learn and evolve without limits.

Video has become the star format of Digital Marketing. More and more companies and brands are offering this type of content to improve their results, and this trend can be taken advantage of by your food and beverage business (stores, multistores, supermarkets, bars, and more) to make a leap in quality. You can also use video to sell more. Jorge Zuñiga Blanco, a successful entrepreneur from Costa Rica, discusses why promoting a Video Marketing strategy to sell more will not require a large investment for your business, but will provide substantial returns.

For your customers or potential customers, video is a format that does not require a great effort to be consumed, it is very comfortable. Says Zuñiga, “With the simple action of pressing the ’play’ button it is possible to view and assimilate a content in less time, understand it better and share it with other people. For a food and beverage business, for example, the video shows a more real perception of your company and your products, improving trust and empathy with your target audience as a key to developing a loyalty relationship. In short, the goal is to develop a Video Marketing strategy to sell more, but above all to sell better.”

There’s data that demonstrates the triumph of video as the most successful format and why it offers great opportunities to boost your business more. 92% of mobile device users share videos with others. The average internet user uses 88% more time on a website containing video. When digital advertising includes video, the click-through rate shoots up by 200% – 300%. 64% of consumers are more likely to buy a product after watching a video about it. Video now accounts for over 74% of all Internet traffic.

A Video Marketing strategy does not have to have a large budget or require the realization of blockbusters, but as its name suggests, a strategy requires time, dedication and, above all, desire. With this in mind, you can develop a Video Marketing strategy to sell more with a common recording equipment (a smartphone, an action camera or an SLR camera), a video editing software and an Internet connection, following a few key guidelines.

Sign up for YouTube and explore. Look for businesses similar to yours to know what they are talking about and detect your suppliers to collaborate with them and that they collaborate with you. Create a YouTube channel and customize it. Fill in as much information as possible, add images, create lists by categories of the products you sell in your business and share videos from other YouTube channels, such as your suppliers and brands.

Upload your own videos, classify them through your own lists and provide all the possible information of each file by filling in all the fields during the upload. Combine your Video Marketing strategy between YouTube and other social networks such as Facebook, Instagram or Twitter. These social networks have different audiences and audiences that can add more views from different people to your own video content or the content you share. Then, analyze, from time to time, the results of each video and compare them with the evolution of the sales of your business and the visits to your establishment. Make better decisions and continue to grow.

With these five keys, it only remains to generate your own quality content for the audience of your food and beverage business. Adds Zuñiga, “The best thing about Video Marketing, and Digital Marketing in general, is that it has no great restrictions and gives us the freedom to experiment, make mistakes, learn and evolve without limits.”

About Jorge Zuñiga Blanco

Jorge Zuñiga Blanco is a leading eCommerce expert who has provided his services to growing organizations throughout the world.  He has a diverse background of industries to his credit, giving him the ability to relate and contribute to business owners in a variety of markets.  He has more than 20 years in the eCommerce industry and, for the past nine, has dedicated his expertise and knowledge to helping executives and managers develop their business.

Jorge Zuñiga Blanco discusses how to stay positive in a business sales environment

It’s not that they’re a sign of interest; they’re an opportunity to find out what really motivates your prospect. You have to learn how to overcome objections from your customers without making them feel that they’re being painted into a corner just to make the sale.

How to overcome objections from your clients is a basic part of sales.  Being prepared to turn a “no” into a “yes” is something that every successful salesperson has to be prepared to do.   Those who really excel will be prepared even before beginning the negotiations.  Jorge Zuñiga Blanco, an entrepreneur and sales expert from Costa Rica, explains how to approach objections and turn them into positive results.

As good as you think, or wonderful your product, you’re always going to have to overcome objections. When a client says no, he or she could be objecting not because of the product, but because of their own reservations – perhaps they don’t have the money or feel they have a need to make the purchase.  What they’re really saying is that the salesperson hasn’t offered enough reasons to take the next step.

In short, instead of fearing objections, salespeople must love them.  Explains Zuñiga, “It’s not that they’re a sign of interest; they’re an opportunity to find out what really motivates your prospect. You have to learn how to overcome objections from your customers without making them feel that they’re being painted into a corner just to make the sale.”  

Sometimes, you’ll find a client who really tells the truth. Normally objections like “We don’t have an assigned budget” or “I have to think about it” or “I’m not interested” are a smokescreen that hides another problem.  States Zuñiga, “The first thing that has to happen is to make sure that you are dealing with a real problem, other than that what we are hearing is simply ‘Today I am in a bad mood and I am paying it with you’ or ‘I am burned out from the commercials of your sector’ or ‘I am not the person who makes the decisions’ or any other excuse.”

That is why you cannot directly attack the objection, because you would create an atmosphere of confrontation that won’t help. Instead, create an opportunity to get to know the customer better by asking a relevant question, for example, what is the budget, what is the usual purchase process, how are suppliers chosen.  Additionally, it’s acceptable to ask if there will be a budget in the future or if the objection is over a lack of familiarity with the company or product.  The goal is to disable the objection by understanding what really drives our prospect to put obstacles in the purchase process.

To overcome objections from customers, once the true meaning of the objection is resolved, it is time to present a solution. The key at this stage is not to exert too much pressure. A good way is to ask permission to show your solution to your problem.  As a salesperson, ask if you can demonstrate how other customers have been able to improve their ROI thanks to your solutions or if you can explain the features if budget is no longer a problem.  It is important to include a period of time in the question, so that the client will know that you won’t be wasting their time since you only need a few minutes to convince them.

Sales professionals don’t get over objections; customers do.  This is the fundamental point of negotiating the sale.  Adds Zuñiga, “A sales professional knows he can’t solve an objection. It is not in their power to allocate more budget to the customer, nor to shorten their deadlines.  All of these obstacles can only be removed by the client.  The salesperson must create the opportunity for this to happen through effective communication based on asking correct questions and paying maximum attention to what the client tells us.”

About Jorge Zuñiga Blanco

Jorge Zuñiga Blanco is a leading eCommerce expert who has provided his services to growing organizations throughout the world.  He has a diverse background of industries to his credit, giving him the ability to relate and contribute to business owners in a variety of markets.  He has more than 20 years in the eCommerce industry and, for the past nine, has dedicated his expertise and knowledge to helping executives and managers develop their business.