Hong Kong – New measures to strengthen control of cats for sale

New measures to strengthen control of cats for sale

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     The Agriculture, Fisheries and Conservation Department (AFCD) has implemented the Licence Conditions and Code of Practice for cat trading since April 1, to ensure that cats put up for sale by animal traders should be obtained from approved sources and microchipped.

     A spokesman for the AFCD said today (April 2) that the newly introduced Licence Conditions and Code of Practice were aimed at tightening the control of cats offered for sale by animal traders, to safeguard public health and animal welfare.

     In view of the Licence Conditions and Code of Practice, the AFCD conducted consultation with stakeholders including animal traders and the Animal Welfare Advisory Group.

     To allow the animal trade to familiarise itself with the new requirements and make necessary preparation, the AFCD issued letters to licensed animal traders last year to explain to them in details of the implementation of the Licence Conditions and Code of Practice.

     The newly introduced Licence Conditions stipulate that all cats for sale by animal traders must be from the following sources:

* legal imports into Hong Kong;
* other licensed animal traders; and
* private pet owners.

     “All animal traders are required to keep all documents detailing the sources of cats acquired and make them available for inspection by the AFCD or authorised agencies. The AFCD will continue to step up liaison with veterinarians in private practice to facilitate their understanding of the new arrangements,” the spokesman said.

     The AFCD will step up inspection of animal traders. If any animal trader is found to be in breach of the Licence Conditions or Code of Practice, he is liable to a fine and/or suspension of their licences.

     The AFCD reminds the public that all cats sold by licensed animal traders must be microchipped. The implementation arrangements of the Licence Conditions and Code of Practice have been uploaded to AFCD’s website (www.pets.gov.hk/english/highlights/COP_Cat_Traders.html). Members of the public can also call 1823 for enquiries.

Hong Kong – LCQ12: Measures for recruiting talents from Vietnam, Laos and Nepal

LCQ12: Measures for recruiting talents from Vietnam, Laos and Nepal

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     Following is a question by the Hon Jimmy Ng and a written reply by the Secretary for Security, Mr Tang Ping-keung, in the Legislative Council today (March 20):
 
Question:
 
     The Chief Executive proposed in the 2023 Policy Address delivered on October 25 last year the relaxation of the visa policy in respect of employment for Vietnamese talents and the criteria for Vietnamese applying for “multiple-entry visas” for business and travel, as well as the visa policy for Laotian and Nepalese talents for employment, training and study in University Grants Committee-funded institutions in Hong Kong starting from that day. In this connection, will the Government inform this Council:
 
(1) since the implementation of the aforesaid measures, of the respective numbers of visa applications for employment made by Vietnamese talents which were received, approved and rejected by the Government, and the average time required for vetting and approving each application; whether it has compiled statistics on the employment of such talents in Hong Kong after obtaining employment visas, such as the trades in which they are engaged and the average salary; if so, of the details;
 
(2) since the implementation of the aforesaid measures, of the respective numbers of visa applications made by Vietnamese through the multiple-‍entry visa arrangement for (i) business and (ii) travel which were received, approved and rejected by the Government, and the average time required for vetting and approving each application;
 
(3) since the implementation of the aforesaid measures, of the respective numbers of visa applications made by Laotian and Nepalese talents for (i) employment, (ii) training and (iii) study in Hong Kong which were received, approved and rejected by the Government, and the average time required for vetting and approving each application; whether it knows the employment and training details of such talents in Hong Kong; and
 
(4) whether it will step up efforts in promoting the aforesaid measures to Vietnamese, Laotian and Nepalese nationals and helping them acquire more up-to-date information about Hong Kong; if so, of the details?
 
Reply:
 
President,

     To further attract more talents to Hong Kong, the 2023 Policy Address announced that starting from October 25, 2023, the visa policy would be relaxed for Vietnamese talents to come to Hong Kong for employment. In response to the calls of society, we have also relaxed the criteria for Vietnamese applying for multiple-journey visas to come to Hong Kong for business and travel, so that more Vietnamese frequent travellers are eligible for such multiple-journey visas. Meanwhile, we have also relaxed the visa policy for Laotian and Nepalese talents for employment, training and study in eligible full-time programmes at undergraduate level or above offered by University Grants Committee-funded (UGC-funded) institutions, with a view to promoting exchanges on various fronts with talents from these places.
      
     Having consulted the Labour and Welfare Bureau, the Commerce and Economic Development Bureau, the Culture, Sports and Tourism Bureau and the Immigration Department (ImmD), my reply to various parts of the question is as follows:
 
(1) In the past, Vietnamese talents could only take up employment in Hong Kong through the Immigration Arrangements for Non-local Graduates. Under the relaxation measures introduced in October 2023, Vietnamese talents may apply for entry for employment in Hong Kong through other talent admission schemes, including the General Employment Policy and the Top Talent Pass Scheme. A breakdown of the number of applications and approvals as at the end of February 2024 is set out as follows:
 

  October 25, 2023 to
February 29, 2024
Number of applications received 42
Number of applications approved 31
Number of applications rejected 0
Number of applications withdrawn by the applicant / which could not be processed further 6
Number of applications being processed 5

 
     For visa applications submitted under various talent admission schemes, the assessment will normally be completed by the ImmD within four weeks upon submission of all required information and supporting documents by the applicants.
      
     Relevant government departments do not maintain other statistical information mentioned in the question.
 
(2) At present, travelers of individual countries/regions (including Vietnamese) are required to apply for a visa to visit Hong Kong. Regardless of whether they intend to come to Hong Kong for leisure or business, they may apply for a “visit visa” from the ImmD. A person who has been granted a “visit visa” may enter Hong Kong as a visitor. In addition to leisure activities, visitors may also engage in general permitted business-related activities specified by the ImmD, such as concluding contracts, participating in product orientation, and attending seminars, etc. 
 
     Statistics on applications made by the Vietnamese for multiple-journey “Visit Visas” to Hong Kong between the introduction of the relaxation measures in October 2023 and the end of February 2024 are set out in the following table:
 

  October 25, 2023 to
February 29, 2024
Number of applications received 493
Number of applications approved 490
Number of applications rejected 0
Number of applications withdrawn by the applicant / which could not be processed further 1
Number of applications being processed 2

 
     Following the implementation of the new measure, the average monthly number of multiple-journey “visit visa” applications approved for Vietnamese is about six times the number in 2019 (a monthly average of 19 applications). In general, the multiple-journey “visit visas” are valid up to two years, for a stay of not more than 14 days in Hong Kong for each journey.
      
     It normally takes four weeks for the ImmD to process visa applications for visiting Hong Kong upon receipt of all required documents.
 
(3) Under the relaxation measures, Laotian and Nepalese talents may apply for employment in Hong Kong through various talent admission schemes. They may also apply for training and study in eligible full-time programmes at undergraduate level or above offered by UGC-funded institutions. A breakdown of the number of applications and approvals between the introduction of the relaxation measures and the end of February 2024 is set out as follows:
 
Laos
 

  Employment Training Study
Number of applications received 5 0 0
Number of applications approved 4 0 0
Number of applications rejected 0 0 0
Number of applications withdrawn by the applicant / which could not be processed further 0 0 0
Number of applications being processed 1 0 0

 
Nepal
 

  Employment Training Study
Number of applications received 90 41 0
Number of applications approved 74 28 0
Number of applications rejected 0 0 0
Number of applications withdrawn by the applicant / which could not be processed further 0 10 0
Number of applications being processed 16 3 0

 
     For visa applications submitted under various talent admission schemes, the assessment will normally be completed by the ImmD within four weeks upon submission of all required information and supporting documents by the applicants. For applications for training and study in Hong Kong, the ImmD normally takes four weeks and six weeks respectively to process the visa applications upon receipt of all required documents.
      
     Relevant government departments do not maintain other statistical information mentioned in the question.
 
(4) Following the introduction of the relaxation measures, we have been promoting and/or introducing our new policy to relevant stakeholders through the Labour and Welfare Bureau, the Commerce and Economic Development Bureau, the Tourism Commission and/or relevant departments and organisations under their purview, including the Hong Kong Talent Engage, respective overseas Economic and Trade Offices, the Hong Kong Trade Development Council and the Hong Kong Tourism Board, etc. We have also maintained close contact with the Consuls-General in Hong Kong concerned. Looking ahead, the Government will continue to actively take forward publicity and promotion efforts on the relaxation measures, and maintain communication with the stakeholders.

Hong Kong – Tax measures proposed in 2024-25 Budget

Tax measures proposed in 2024-25 Budget

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     In his Budget delivered today (February 28), the Financial Secretary proposed the following tax measures.

     The Financial Secretary proposed a one-off reduction of profits tax, salaries tax and tax under personal assessment for the year of assessment 2023/24 by 100 per cent, subject to a ceiling of $3,000 per case. This measure will cost the Government $5.5 billion, benefitting 2.06 million taxpayers liable to salaries tax and tax under personal assessment and 160 000 businesses.

     The tax reduction will reduce the amount of tax payable by taxpayers for the year of assessment 2023/24. Taxpayers should file their profits tax returns and tax returns for individuals for the year of assessment 2023/24 as usual. Upon enactment of the relevant legislation, the Inland Revenue Department will effect the reduction in the final assessment.

     The proposed tax reduction will only be applicable to the final tax for the year of assessment 2023/24, but not to the provisional tax of the same year. Therefore, taxpayers are still required to pay the provisional tax on time as stipulated in the demand notes that have been issued to them. The provisional tax paid will, in accordance with the Inland Revenue Ordinance, be applied in payment of the final tax for the year of assessment 2023/24 and provisional tax for the year of assessment 2024/25. The excess balance, if any, will be refunded.

     The proposed tax reduction is not applicable to property tax. Nevertheless, individuals with rental income, if eligible for personal assessment, may be able to enjoy such a reduction under personal assessment.

     A taxpayer who is separately chargeable to salaries tax and profits tax can enjoy a tax reduction under each of the tax types. For a taxpayer having business profits or rental income and electing for personal assessment, the reduction will be based on the tax payable under personal assessment. It might be different from the amount of tax reduction he or she would get if he or she was not assessed under personal assessment. The exact amount will need to be evaluated case by case. Individuals having business profits or rental income may elect for personal assessment in their tax returns for the year of assessment 2023/24.

     In addition, the Financial Secretary proposed to implement a two-tiered standard rates regime for salaries tax and tax under personal assessment starting from the year of assessment 2024/25. In calculating the amount of tax for taxpayers whose net income (before deduction of allowances) exceeds $5 million and whose salaries tax or tax under personal assessment is to be charged at a standard rate, the first $5 million of their net income will continue to be subject to the standard rate of 15 per cent while the portion of their net income exceeding $5 million will be subject to the standard rate of 16 per cent. After enactment of the relevant legislation, the Inland Revenue Department will apply the two-tiered standard rates in calculating the provisional salaries tax for the year of assessment 2024/25. 

     On profits tax, the Financial Secretary proposed to provide tax deduction for expenses incurred in reinstating the condition of the leased premises to their original condition and to remove the time limit for claiming industrial and commercial building allowances commencing from the year of assessment 2024/25.

     On other duties and charges, the Financial Secretary proposed to increase business registration fees by $200 to $2,200 per annum with effect from April 1, 2024. To relieve the relevant impact, it is proposed to waive the business registration levy of $150 for two years. Besides, the Financial Secretary proposed to resume the collection of the hotel accommodation tax at a rate of 3 per cent with effect from January 1, 2025. 

     The Financial Secretary also proposed to waive stamp duties payable on the transfer of real estate investment trust units and the jobbing business of option market-makers.

     The above measures will be implemented upon completion of the relevant legislative procedures.

     In respect of stamp duty on property transactions, the Financial Secretary proposed to cancel all demand-side management measures for residential properties with immediate effect, that is, no Special Stamp Duty (SSD), Buyer’s Stamp Duty (BSD) or Ad Valorem Stamp Duty (AVD) at 7.5 per cent under Part 1 of Scale 1 needs to be paid for any residential property transactions starting from today. The Government will introduce the Stamp Duty (Amendment) Bill 2024 (the Bill) into the Legislative Council to take forward the initiative. To enable property purchasers to benefit from the measures as soon as possible, the Chief Executive has also made the Public Revenue Protection (Stamp Duty) Order 2024 under the Public Revenue Protection Ordinance (Cap. 120) to give full force and effect of law to the Bill before its enactment. Subject to the eventual enactment of the Bill, any instrument executed on or after February 28, 2024 for the sale and purchase or transfer of residential properties are no longer subject to SSD and BSD. The AVD rate of 7.5 per cent under Part 1 of Scale 1 is to be amended to the same as those of AVD at Scale 2.

     Details of the above proposed tax measures and examples of tax calculations are available on the website of the Inland Revenue Department (www.ird.gov.hk) for the public’s reference. They can also be obtained through the fax hotline 2598 6001.

Hong Kong – LCQ14: Measures to enhance dental services

LCQ14: Measures to enhance dental services

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     Following is a question by Revd Canon the Hon Peter Douglas Koon and a written reply by the Secretary for Health, Professor Lo Chung-mau, in the Legislative Council today (January 10):

Question:

     It has been reported that the current waiting time for public dental services is long and private dental clinics charge exorbitant fees which the grass-roots can hardly afford. Regarding measures to enhance dental services, will the Government inform this Council:

(1) whether it will consider extending the School Dental Care Service of the Department of Health to cover secondary school students and regularising the Jockey Club Children Oral Health Project; if so, of the details; if not, the reasons for that;

(2) as there are views pointing out that each eligible elderly person is allotted health care vouchers with a value of $2,000 each year and the cumulative value of health care vouchers is capped at $8,000 only, which is just a drop in the bucket for many elderly people who need to receive dental treatment, whether the authorities will consider introducing “dental care vouchers” for eligible elderly people and extending the scope of application of such vouchers to the Mainland cities of the Guangdong-Hong Kong-Macao Greater Bay Area, and study the introduction of elderly dental care services to allow elderly people who are aged 65 or above and do not reside in residential care homes for the elderly to receive regular dental check-ups; if so, of the details; if not, the reasons for that;

(3) given that the Elderly Dental Assistance Programme of the Community Care Fund only covers people who are aged 65 or above and are recipients of the Old Age Living Allowance, whether the authorities will consider lowering the age threshold of target beneficiaries to 60 years old and further expanding the scope of the subsidised items (to cover, for example, dental implant); if so, of the details; if not, the reasons for that;

(4) as there are views pointing out that at present, there are only 11 dental clinics providing general public dental services in Hong Kong, and with insufficient general public dental service sessions, such clinics only provide pain relief and extraction services, whether the authorities have plans to (i) set up additional government dental clinics and subsidise non-governmental organisations to operate mobile dental clinics, so that each of the 18 districts across the territory will have at least one government dental clinic and one mobile dental clinic, and (ii) improve general public dental services, including extending the service hours and expanding the service scope to cover services such as dental filling, fitting of dentures and root canal treatment; if so, of the details; if not, the reasons for that; and

(5) whether it will, by drawing reference from practices in overseas regions and the findings of the territory-wide Oral Health Survey 2021, expeditiously review the oral health goals and set more appropriate oral health goals for members of the public (particularly elderly people) and formulate the relevant feasible measures; if so, of the details and timetable; if not, the reasons for that?

Reply:

President,

     The Chief Executive announced in the 2022 Policy Address to conduct a comprehensive review of the dental services provided or subsidised by the Government. The Working Group on Oral Health and Dental Care (Working Group) was subsequently established in end 2022. The review covers policy objectives, implementation strategies, service scopes and delivery models of oral health and dental care. The Working Group just released an interim report to summarise the work progress in 2023. Making reference to the recommendations of the Working Group, the Chief Executive announced in the 2023 Policy Address a series of measures to enhance the dental services for different age groups and target groups.

     The Government noted the suggestion of the Working Group that the future development of dental services should be in line with the strategies of the Primary Healthcare Blueprint with the goal of retention of natural teeth and enhancing the overall level of citizens’ oral health. The Government agreed with the advice of the Working Group that when considering the provision of government-funded curative dental services, the long-term financial sustainability must be taken into account. It is more cost-effective to put the emphasis on preventive dental services to achieve the goal of enhancing the overall level of citizens’ oral health. At the same time, targeted assistance should be provided to individual underprivileged groups who had difficulties in obtaining dental services.

     The Government will strive to develop and promote primary dental services to assist citizens to manage their own oral health and to put prevention, early identification and timely intervention of dental diseases into action. The Government will also explore how to continue to develop appropriate and targeted dental services to the underprivileged groups defined by the Working Group.

     The reply to the various parts of the questions raised by the Revd Canon the Hon Peter Douglas Koon is as follows:

(1) As announced in “The Chief Executive’s 2023 Policy Address”, the Government plans to launch the Primary Dental Co-care Pilot Scheme for Adolescents in 2025 as an interface with the School Dental Care Service for primary school students by providing partial subsidies for private dental check-up services for adolescents aged between 13 and 17, so as to foster the establishment of a long-term partnership between the adolescents and the dentists in the non-governmental organisations (NGOs) or the private sector and to promote the adolescents’ life-long habit of regular dental check-ups for prevention of dental diseases.

     The Faculty of Dentistry of the University of Hong Kong launched the Jockey Club Children Oral Health Project in 2019 with the support of the Hong Kong Jockey Club Charities Trust. The Working Group reviewed the data collected by the Faculty of Dentistry of the University of Hong Kong and noted that the Project was effective in slowing down tooth decay among preschool children. The Project will be supported by the Hong Kong Jockey Club Charities Trust up to the 2025/26 academic year. The Working Group will continuously monitor the effectiveness of this Project to determine the way forward for dental services for preschool children.  

(2) The Elderly Health Care Voucher Scheme subsidises eligible Hong Kong elders aged 65 or above with an annual voucher amount of $2,000 to use private primary healthcare services, including dental services. In 2019, the accumulation limit of the voucher amount was raised to $8,000. Under the existing arrangement, the elderly can flexibly use the vouchers to receive private primary healthcare services that best suit their health needs. In 2022, the voucher amount claimed by the elderly for private dental services was about $343 million, represented 13 per cent of the total voucher amount claimed, which was the third highest among the 10 types of healthcare services in that period. The average amount per claim transaction for dentists was $1,190, which was the second highest among the 10 types of healthcare services.

     To make better use of resources to promote primary healthcare, the Department of Health (DH) launched the Elderly Health Care Voucher Pilot Reward Scheme from November 13, 2023 for three years. For each year during this period, elderly persons only need to accumulate the use of vouchers of $1,000 or more on designated primary healthcare purposes such as disease prevention and health management services (including dental check-ups, scaling, filling, extraction) within the year, and they will be automatically allotted a $500 reward into their voucher account, which can be used on the same designated primary healthcare purposes. This measure would incentivise the elderly to use the voucher for regular dental check-ups.

     Furthermore, eligible elderly may also use the voucher to pay for services provided by the University of Hong Kong-Shenzhen Hospital, including dental services. As announced in “The Chief Executive’s 2023 Policy Address”, the Elderly Health Care Voucher Greater Bay Area Pilot Scheme will be rolled out this year to extend the coverage of the Elderly Health Care Vouchers (EHCV) to suitable medical institutions in the Greater Bay Area, including individual designated medical institutions providing dental services in places such as Shenzhen. The Health Bureau (HHB) and the DH have already commenced work to take forward the Pilot Scheme.

     The HHB will include oral health information into the Life Course Preventive Care Plan promulgated by the Primary Healthcare Office to promote the habit of regular dental check-ups among different age groups, including the elderly.

     The Government currently subsidises elderly to use private healthcare services including dental services through EHCV. At the same time, the Government provides subsidies covering dental services to elderly persons with financial difficulties, including the Elderly Dental Assistance Programme (EDAP) funded by the Community Care Fund (CCF) and the dental grant under the Comprehensive Social Security Assistance (CSSA) Scheme. At this stage, the Government does not have any plan to introduce an EHCV designated for dental services. However, the Government will explore how to incentivise elderly persons to receive regular dental check-ups by various measures, such as the Elderly Health Care Voucher Pilot Reward Scheme and the promotion of dental check-ups in collaboration with the dental profession.

(3) The EDAP funded by the CCF was launched in September 2012. The EDAP aims to provide free removable dentures and related dental services to low-income elderly who are users of home care services subvented by the Social Welfare Department and recipients of the Old Age Living Allowances (OALA) aged 65 or above (i.e. all OALA recipients). The number of eligible elderly of EDAP is now over 710 000, representing about 44 per cent of the population of elderly at the age of 65 or above. The spending on this Programme was close to $300 million in 2022-23.

     The Government will enhance the EDAP in the third quarter of 2024 to lift the essential requirement of fixing removable dentures, so as to enable eligible elderly to receive services such as dental check-ups, scaling, extraction and filling without applying for removable dentures, with a view to encouraging elderly to identify and treat dental diseases in an early stage and to retain natural teeth as far as possible. Taking into consideration the priority in the allocation of resources, there is no plan to lower the minimum eligible age of 65 under the Programme at this stage.

(4) The Government currently provides or subsidises limited dental services, which mainly include the management of dental emergencies for the public, the implementation of measures catering for persons with special dental care needs, especially the elderly and families with financial difficulties or persons who have difficulties in accessing general dental services. Services provided for persons with special dental care needs include special care dental services for persons with intellectual disability and the Healthy Teeth Collaboration, as well as dental care support for the elderly under the Outreach Dental Care Programme for the Elderly and the EDAP funded by the CCF. Also, elderly may use health care vouchers to receive dental services in the private sector, and persons with financial difficulties may apply for dental grant to cover dental treatment expenses under the CSSA Scheme.

     At present, general dental services are provided mainly by the private sector and the NGOs. The Government provides dental services limited to the management of dental emergencies to the public. Free emergency dental service (generally referred to as General Public (GP) Sessions) are provided by the DH through designated sessions each week in its 11 government dental clinics. Dental service under the GP Sessions only include treatment of acute dental diseases, prescription for pain relief, treatment of oral abscess and teeth extraction. The dentists will also provide professional advice based on individual needs of patients. Under the civil service terms of appointment, the Government is obliged to provide dental benefits for civil servants/pensioners and their eligible dependents. Dental clinics under the DH are established primarily for fulfilling this obligation. That said, the Government uses a small fraction of the service capacity of the dental clinics to provide supplementary emergency dental service to the general public. 

     The Working Group considered that the current mode of service of GP Sessions was not effective in targeting underprivileged groups in need. Taking into consideration the dentist manpower shortage in the DH, the Working Group considered that it is more appropriate to increase the service capacity in collaboration with the NGOs. As announced in “The Chief Executive’s 2023 Policy Address”, the Government will collaborate with the NGOs to increase the emergency dental services targeting at the underprivileged groups with financial difficulties in 2025 through expansion of service capacity, service points and service scope. The HHB is exploring the details and will announce the details in due course.

(5) Hong Kong established the oral health goals to be achieved by year 2010 and 2025 in 1991. The Report No. 68 of the Director of Audit published in 2017 on provision of dental services has recommended the review of oral health goals. 

     Before formulating policies and oral health goals in Hong Kong, the DH needs to collect the most recent information on the oral health status and related behaviour of the people in Hong Kong. The first community-wide Oral Health Survey (OHS) conducted by the DH was conducted in 2001, undertook to carry out an OHS every 10 years. The OHS 2011 was therefore conducted, and the following round of OHS already commenced in November 2021. Due to the COVID-19 epidemic, the survey work was delayed and was completed in end 2023. The DH will release the survey report and will set oral health goals for people of different age groups in Hong Kong within this year. The Government will also invite the Working Group to provide comments on the oral health goals.

Hong Kong – Co-ordination measures in relation to arrival of visitors to Hong Kong during Labour Day Holiday (with photos)

Co-ordination measures in relation to arrival of visitors to Hong Kong during Labour Day Holiday (with photos)

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     ​Following the first meeting held on April 3 to co-ordinate the preparation work for the arrival of visitors to Hong Kong during the Labour Day Holiday, the Tourism Commission convened another meeting on Monday (April 24) to follow up on the preparation work carried out by various departments. The meeting was hosted by the Commissioner for Tourism, Ms Vivian Sum, with representatives from government departments including the Customs and Excise Department, the Hong Kong Police Force, the Immigration Department (ImmD), the Transport Department, various District Offices, etc, and various tourism-related organisations including the Travel Industry Authority (TIA), the Hong Kong Tourism Board (HKTB), the Travel Industry Council of Hong Kong, the West Kowloon Cultural District Authority, major tourist attractions, hotel industry, etc, also attended. Relevant parties will continue to maintain close communication on the people flow during the Labour Day Holiday and co-ordinate different links for receiving visitors’ arrival to Hong Kong, a Government spokesman said today (April 26).
      
     During the Labour Day Holiday, relevant government departments will strengthen manpower and co-ordination of transport and cross-boundary services at various control points, including making arrangements for crowd management, increasing coach parking provision and transport frequency, etc. Ms Vivian Sum, joined by relevant government departments and the TIA, inspected the Heung Yuen Wai Control Point on April 18 to understand the current crowd management for Mainland inbound visitors and proposed enhancement measures to better utilise the space inside the station to disperse the crowd. The Inter-departmental Joint Command Centre set up by Customs, the Police Force, ImmD and other relevant departments will be activated during the Labour Day Holiday to monitor the situation at each land control point, as well as to maintain close liaison with Mainland counterparts and take contingency actions where necessary.
      
     Various District Offices will closely monitor the flow of visitors within their corresponding districts during the Labour Day Holiday and strengthen management of the relevant spots having regard to the actual circumstances. Various major tourist attractions will also put in place crowd control measures during the Labour Day Holiday.    
      
     The TIA has been reminding travel agents receiving relevant Mainland inbound tour groups to stagger arrival times as far as possible and urge travel agents, shops, restaurants, etc, receiving Mainland inbound tour groups to implement appropriate measures for the orderly management of visitors and coaches. To protect inbound tour group visitors’ rights, the TIA will deploy additional manpower during the Labour Day Holiday to conduct inspections in districts where relatively more registered shops for inbound tour groups are located, offer assistance to visitors and tourist guides, and step up enforcement. In addition, Customs will step up inspection of shops serving visitors so as to combat unfair trade practices such as coerced shopping. The TIA carried out inspection with Customs on registered shops for inbound tour groups on April 24. 
      
     The Tourism Commission has been maintaining liaison with the tourism authorities in Guangdong and Shenzhen and has been communicating with them on the arrival of Mainland visitors, and has provided the hotlines of the relevant local organisations to Mainland inbound group visitors via the tourism authorities in Guangdong and Shenzhen.
      
     To assist visitors in planning their trips, ImmD will upload the daily arrival figures (April 29 to May 4) of each control point to its website (www.immd.gov.hk) from April 30 to May 5. Information about figures of arrival and the flow of people of major tourist attractions will also be hyperlinked to the HKTB’s website (www.discoverhongkong.com) for visitors’ reference. In addition, visitors may check the estimated waiting time at each land boundary control point via the Immigration Mobile Application.
      
     During the Labour Day Holiday, in case of any emergency, Mainland inbound tour group visitors, tour escorts accompanying the tour groups and local tourist guides may seek assistance from the TIA by calling its service hotline 3698 5900 (operating from 9am to 11pm). For enquiries or complaints, visitors may call the HKTB’s hotline 2508 1234 (operating from 9am to 6pm) or the Consumer Council’s hotline 2929 2222 (operating from 9am to 5.30pm).
      
     “It is expected that cross-boundary passenger traffic from April 29 to May 3 will be much heavier than usual. To avoid congestion during the morning and evening peak hours at each land boundary control point, we appeal to Mainland visitors and local residents to cross the boundary during non-peak hours,” the spokesman said.