Hong Kong – Transport Department alerts public to fraudulent SMS messages of HKeToll

Transport Department alerts public to fraudulent SMS messages of HKeToll

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     ​The Transport Department (TD) today (January 21) alerted members of the public to fraudulent SMS messages purportedly issued by the HKeToll. The SMS messages spoof the name of “HKeToll” and provide hyperlinks (HK.PCeToll[.]xyz and PC-HKeToll[.]com) to a fake HKeToll website, which seek to deceive recipients into making payments and obtain their credit card information. 

     The TD clarifies that the SMS messages were not issued by the HKeToll and has referred the case to the Police for follow-up. Members of the public are reminded that the HKeToll will not send SMS messages or emails to vehicle owners with hyperlinks which direct them to websites to carry out transactions. If a vehicle owner wishes to pay an outstanding toll online, they must log in to the HKeToll website (hketoll.gov.hk) or mobile app.

     Members of the public should stay alert when receiving unidentified messages. They should not visit suspicious websites and disclose any personal information. Anyone who has provided his or her personal information to the websites concerned should contact the Police. For enquiries about the HKeToll, please call 3853 7333.

Hong Kong – Transport Department’s response to media enquiries

Transport Department’s response to media enquiries

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     A spokesman for the Transport Department (TD) today (December 22) responded to media enquiries on the incident of errors for toll charging at Western Harbour Crossing after the toll service provider wrongly applied the old toll table in the morning on December 18. The time-varying tolls was implemented successfully at 5am on December 17 and has been operating normally since then. On December 18, the toll service provider found that there was an error in the toll table from 10.02am onwards, and corrected the tolls according to the correct time-varying toll table at 11.04am. On that day, the TD immediately requested the toll service provider to make refunds, conduct a serious investigation and immediately plug the loophole of the error, as well as propose improvement measures to the workflow and system operation in future.
      
     According to the preliminary information provided by the toll service provider on that day, the incident did not involve a system problem but a human factor and it was suspected that someone tampered with the system. In order to ascertain whether the anomalous tampering was intentional, the Police therefore proactively launched an investigation.
      
     The investigation revealed that the incident was caused by negligence of the staff of the toll service provider. Firstly, the staff responsible for the system did not clear an old command immediately when updating the toll tables for the implementation of the time-varying tolls. At 10.02am on December 18, another staff member responsible for the operation, mistakenly approved the old command with others when performing daily operational approvals, resulting in the replacement of the time-varying toll table by the old one and charged wrong tolls. According to the Police’s investigation, the incident did not involve any criminal element.
      
     TD has summoned the management of the toll service provider on December 20 to express strong dissatisfaction with the incident. As instructed by TD, the service provider also took immediate measures to step up monitoring of the proper functioning of the system to prevent intervention to the system, including internal human error intervention or external malicious intervention, and took internal disciplinary actions, including issuing written warnings to the staff concerned and terminating the duties of the supervisory staff. Also, the TD will arrange for an independent audit to review the system operation procedures of the toll service provider, and has already added in the key procedures of the system operation the requirement of obtaining the TD’s authorisation for double authentication, so as to ensure that similar incidents will not recur.
      
     The TD has also received the report from the toll service provider and is reviewing the contents of the investigation report in detail. The TD will request the toll service provider to make further improvements.

Hong Kong – Transport Department alerts public to fraudulent websites of HKeToll

Transport Department alerts public to fraudulent websites of HKeToll

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     The Transport Department (TD) today (November 24) alerted members of the public to the following fraudulent websites that pretend to be HKeToll, which seek to deceive users into making payments and obtain their vehicle registration marks and credit card information. The fraudulent websites are:

1. hketolletca[.]com
2. hk.gov.hketolletca[.]com
3. gov.hketolletca[.]com
4. gov.hketoliese[.]com

     The TD clarifies that the above websites have no connection with HKeToll and has referred the case to the Police for follow-up. The TD reminds that if a vehicle owner wishes to pay an outstanding toll online, they must log in to the HKeToll website (hketoll.gov.hk) or mobile app.

     Members of the public should stay alert when receiving unidentified messages. They should not visit suspicious websites, nor should they disclose any personal information. Anyone who has provided his or her personal information to the websites concerned should contact the Police. For enquiries about HKeToll, please call 3853 7333.

Hong Kong – Transport Department alerts public to fraudulent SMS messages of HKeToll

Transport Department alerts public to fraudulent SMS messages of HKeToll

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     The Transport Department (TD) today (October 30) alerted members of the public to fraudulent SMS messages purportedly issued by the HKeToll. The SMS messages spoof the name of “HKeToll” and provide a hyperlink to a fake HKeToll website (GOV.eTollHK.xyz), which seek to deceive recipients into making payments and obtain their vehicle registration marks and credit card information. 

     The TD clarifies that the SMS messages were not issued by the HKeToll and has referred the case to the Police for follow-up. Members of the public are reminded that the HKeToll will not send SMS messages or emails to vehicle owners with hyperlinks which direct them to websites to carry out transactions. If a vehicle owner wishes to pay an outstanding toll online, they must log in to the HKeToll website (hketoll.gov.hk) or mobile app.

     Members of the public should stay alert when receiving unidentified messages. They should not visit suspicious websites or disclose any personal information. Anyone who has provided his or her personal information to the websites concerned should contact the Police. For enquiries about the HKeToll, please call 3853 7333.

Hong Kong – Transport Department alerts public to fraudulent SMS message of HKeToll

Transport Department alerts public to fraudulent SMS message of HKeToll

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     The Transport Department (TD) today (April 22) alerted members of the public to fraudulent SMS message purportedly issued by the HKeToll. The SMS message provides a hyperlink with the domain name of “hketollie.info” to a fake HKeToll website, which seeks to obtain the recipient’s credit card information.

     The TD solemnly clarifies that the SMS message was not issued by the HKeToll. The case has been reported to the Police for further investigation. 

     Members of the public should stay alert when receiving unidentified messages and refrain from disclosing any personal information and visiting any suspicious websites. Anyone who has provided his or her personal information to the website concerned should contact the Police. For enquiries about the HKeToll, please call 3853 7333.