KAWASAKI, Japan, Nov 6, 2025-(JCN Newswire)-Fujitsu today revealed that it has actually begun the advancement of a brand-new AI chatbot service for the Japan Pension Service, incorporating generative AI into its existing chatbot for pension-related assessments and questions. The brand-new service, which will begin in April 2026, is developed to substantially enhance reaction quality and user complete satisfaction, while improving personnel operations.
The generative AI, provided through a Fujitsu’s Uvance offering that intends to enhance interaction in between customers and organizations, will mostly be utilized to prepare Q&An information for questions reactions [1]Beginning in April 2026, the service will likewise present multilingual assistance for English, Chinese, Korean, Portuguese, Vietnamese, and Tagalog, along with the present Japanese language variation.
Progressing, the Japan Pension Service is checking out the growth of its digital channels for pension assessments and questions. Fujitsu will support these efforts by boosting services customized to the distinct attributes and requirements of both companies and people, and by promoting their broader adoption. Fujitsu is devoted to helping with the development of a digital channel environment where numerous treatments can be finished online. This will result in better reaction quality and user complete satisfaction and more lower the problem on Japan Pension Service personnel in dealing with assessments and questions.
Under its Uvance organization design to resolve social problems, Fujitsu will continue to support the digitalization of all consumer touchpoints to help with interactions in between customers and services that promote trust and compassion and boost the whole client experience.
Background
The Japan Pension Service formerly handled assessments and queries from recipients, complaintants, and companies through in-person sees to 312 pension workplaces and through phone call. In 2020, the Japan Pension Service presented a chatbot for pension-related assessments and queries, powered by Fujitsu, that now serves roughly 600,000 users every year and is appreciated for its ease of usage. The regular requirement for Q&An information upkeep and updates, taking place more than two times month-to-month due to pension system modifications, provided a substantial functional obstacle.
By incorporating Fujitsu’s generative AI into the chatbot service, the Japan Pension Service anticipates to ease personnel work and raise the quality of Q&An actions. The generative AI will instantly create draft Q&An actions when updates are required due to pension system modifications, therefore substantially lowering the manual effort generally needed for Q&An upkeep.
Figure 1&: Japan Pension Service Chatbot
[1] Usage for preparing Q&An information:The real reactions supplied by the chatbot will be based upon details examined by human operators.
Fujitsu’s Commitment to the Sustainable Development Goals (SDGs)
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About Fujitsu
Fujitsu’s function is to make the world more sustainable by developing rely on society through development. As the digital improvement partner of option for clients around the world, our 113,000 staff members work to deal with a few of the best obstacles dealing with mankind. Our series of services and options make use of 5 essential innovations: AI, Computing, Networks, Data & & Security, and Converging Technologies, which we unite to provide sustainability improvement. Fujitsu Limited (TSE:6702) reported combined earnings of 3.6 trillion yen (US$ 23 billion) for the ended March 31, 2025 and stays the leading digital services business in Japan by market share. Learn more: global.fujitsu
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