Preparing for the megatrends: carving a cost-efficient route to the future of travel
WEBWIRE – Monday, May 8, 2023
The future of travel is set to be transformed by a range of powerful megatrends, from emerging technologies to societal and economic trends. To adapt to this rapidly changing landscape, airports and airlines must act now to prepare for the years ahead. The SITA Meet the Megatrends report explored 12 trends that will shape travel. Today we focus on six ways airports and airlines can cost-effectively prepare for these megatrends.
1. Cloud agility and automation for staff shortages
The shifting staff culture and Great Resignation led to a reduction in the workforce due to diminished travel demand during the pandemic, a rapid increase owing to a faster-than-expected recovery, and staff turnover resulting in lower proficiency levels. To address this, airports must invest in rapid upskilling tools, such as Virtual Reality / Augmented Reality (VR/AR), for training and advanced operations management platforms that provide a force-multiplier effect. We already see airlines playing a more significant role in training pilots and using VR technology to optimize training methods. Additionally, workforce administration needs to support more dynamic access rights, skill qualifications, and access rights that could utilize digital verifiable credentials to enable quicker approvals and machine governance.
As well as upskilling workers and collaborative recruitment drives, airports and airlines must lean on automation to improve efficiency. Its not just major international airports that can benefit from increased automation and agile cloud solutions. From our experience in digitalizing the air transport industry before, during, and post-pandemic we see common issues facing highly cost-conscious regional airports, with a desire to be able to fund the types of smart digital ways of working found in larger airports.
Cloud technology makes the digital journey and cutting-edge IT affordable and accessible for regional or cost-restricted airports. With leading passenger processing capabilities accessible via the cloud, airports can enable shared common use approaches cost-effectively, saving on infrastructure, space, and maintenance. Not only that, but theyre also well-placed to embrace additional capabilities as they choose, such as self-boarding, self-bag drop, off-airport processing, and more.
A combination of highly skilled, flexible staff and agile cloud solutions supporting automation will ensure resilience in an uncertain future.
2. Embracing digital travel today
If theres one trend that holds a high impact today and will also exert a massive influence in the future, its the concept of Digital Travel. Millennials and younger generations are leading the charge in this regard, as they are increasingly reliant on digital tools and solutions to make their travel experiences more efficient and convenient.
The central components of digital travel are digital identity and biometrics. These technologies allow travelers to move through the travel process seamlessly and securely, from check-in and security to boarding and arrival. For example, SITA Smart Path is a seamless airport identity management solution that enables travelers to use their face as their passport and boarding pass while their mobile device acts as a remote control for their travel experience.
For example, SITA, working with Indicio and the Aruba Tourism Authority, recently announced the implementation of seamless travel to Aruba using verifiable digital credential technology. This innovation will allow travelers to Aruba to fulfill government immigration requirements before boarding their flight, with their ready-to-fly status being confirmed invisibly in the background.
To fully realize the potential of digital travel, however, there needs to be a harmonized and standardized approach to digital identity and biometrics across the industry. This requires collaboration between airlines, airports, and government agencies to establish common standards and protocols for identity verification and biometric authentication.
One key area of focus is border control policies and practices. Governments set the acceptance criteria for identity and biometric standards, and these need to be designed and implemented in concert with the rest of the airline and airport processing systems. This includes developing self-service facilities for travelers, such as Common Use Self Service (CUSS) for check-in, self-bag drop, and e-gates for border control. Online and mobile solutions for eVisas/Electronic Travel Authorizations (ETAs), check-in, and digital queuing must also be integrated into the overall travel process.
Another critical area is the development of digital travel credentials, such as electronic machine-readable travel documents (eMRTDs) that enable remote presentation of traveler identity. The International Civil Aviation Organization (ICAO) and several solution providers are already exploring ways to enable the adoption of Digital Travel Credentials (DTCs).
Pre-clearance is another area where digital technology can play a significant role in improving the traveler experience. By allowing travelers to obtain border entry approvals before boarding their flights, pre-clearance can reduce wait times and improve the overall efficiency of the travel process.
Ensuring Advanced Passenger Processing (APP) is available for passengers and biometric enabled travel will be key foundational pillars to support the digital travel experience of tomorrow.
3. Flattening the organization
The concept of flattened business organizations in airports is gaining popularity due to the adoption of smart airport technologies that boost operational efficiency. These technologies use Resource Management Systems, AI, and Machine Learning to optimize scheduling and create a digital ecosystem that enhances communication across all ground operations.
By adopting a flattened business structure, each employees role is elevated, improving coordination and communication while eliminating excess management layers. This approach leads to better decision-making processes and increased budget efficiency since there is less need for middle management.
As an example, the integration of Digital Towers plays a significant role in centralizing flight operations, leading to strong central operations visibility. This system enables ground mobile apps to super-power a workforce by streamlining processes and enhancing communication channels.
The key to unlocking the potential of this approach is to catalog and create a digital airport that can prepare for AI and robotics integration. By doing so, airports and airlines can streamline operations, reduce costs, and enhance the overall passenger experience.
4. Multimodal matters
The future of travel lies in multimodal transportation, which involves collaborating across different travel industries, including air, rail, cruise, and ferry. By integrating logistics and operational systems across various transport verticals, we can offer passengers real-time information on their journey and create a seamless travel experience.
Inter-modal digital travel is a key component of multimodal transportation, enabling passengers to book and track their journeys across various modes of transportation. Providing multi-leg passenger and baggage processing ensures that passengers do not have to worry about managing their luggage or check-ins during their journey.
SITA has developed solutions for the air transport industry where passengers can use their mobile phone to manage every step of their journey, with their face recognized at each touchpoint. For example, our SITA Flex cloud platform enables passengers to use their mobile anywhere in the airport without having to visit a fixed check-in desk or kiosk. It uses Application Programming Interfaces (APIs) and the cloud to extract and manage journey data, giving passengers a mobile self-service and automated journey on or off the airport. Combined with SITAs Smart Path, our biometric self-service solution, passengers can be identified at each step using their face as their identity.
This digital passenger experience can be replicated across other modes of transport. For example, biometric boarding would allow cruise passengers who have registered their passport and biometrics on the cruise app to embark on the ship using only their face.
Combined with a complete end-to-end border management portfolio spanning the entire passenger journey, were in a great position to extend our aviation expertise to land and sea borders. Its another step towards delivering a seamless and secure experience whether you travel by plane, train, or automobile that can be adopted today.
5. Evolving the supply chain
Blockchain technology can securely store and share information about goods and their movements, providing a transparent and secure way to track customs clearance and HS code processing. The air transport industry spends US$50bn annually on aircraft spare parts. Yet, the tracking and tracing of serialized spare parts as they move between airlines, lessors, and original equipment manufacturers (OEMs) remains largely manual and paper dependent.
Until recently, there was no single view of how to track hundreds of millions of records of transactions between these entities, exacerbating risk and cost. To address this challenge, SITA has developed an MRO Blockchain solution. This digital platform allows seamless and detailed collaboration among all parties involved in the manufacturing, repair, and usage of aircraft parts. PwC estimates that the use of blockchain could cut MRO costs globally by around 5% or US$3.5 billion.
SITA brings the benefit of MRO Blockchain to the aftermarket. It has partnered with ILS to create a new authenticity-assured parts service leveraging a blockchain-based digital passport for an expanding aftermarket in the commercial and defense aerospace industry.
We believe the fundamental benefits of the development of this digital passport capability for our customers include:
- Safeguarding the asset value for both seller and buyer.
- Accelerating faster and more efficient purchasing and selling.
- Creating trusted and transparent buying experiences because parts are traceable and assured.
By adopting these automation technologies, supply chain transformation can lead to a more streamlined, efficient, and cost-effective process.
Projects are underway today and SITA welcomes new collaborations in this space.
6. Foundations for urban air mobility UAM
Urban Air Mobility (UAM) offers a promising solution to speed up passenger transfers for airports and airlines. By operating within their own airspace, UAM flights can provide a nimble extension to long-haul flights and offer a just-in-time travel experience that seamlessly aligns with the airports flight schedule.
The launch of UAM services in cities will require the development of an advanced aviation ecosystem on the ground and in the air. An entire ecosystem is necessary to make UAM a scalable, seamlessly integrated reality. Collaboration between partners in air traffic management, infrastructure, and operations to build the ecosystem required to bring urban air mobility to life.
UAM flights can leverage real-time flight data from airports to enhance their value and align their schedules accordingly. This would ensure that UAM flights to and from the airport match the primary flight schedule, minimizing wait times at the terminal.
In addition, UAM flights can benefit from digital travel models that provide verifiable digital identities and tokenized travel. This can pave the way for automated passenger processing, making the travel experience more seamless and efficient. Having these digital frameworks in place today will create a strong foundation for the adoption and integration of UAM in the coming years.
Meet the Megatrends
Chattanooga, TN – WEBWIRE – Saturday, September 17, 2022 The Frankfurt Book Fair is the largest book fair in Germany, and it is a time to celebrate the written word. This year, Rev. Sandra Y. Washington will not be there to meet with publishers and authors who attended the fair. As she will speak about her book, Eschatology: The Signs of the Times of Jesus Christs Soon Return. as the reader reads the synopsis of the reference book on the back cover of the book. Pontiac, MI – WEBWIRE – Thursday, July 21, 2022 Children are and will always be the future of the nation from which they are raised, and as such, the level of care and development directed toward their growth should be of the utmost importance to their parents. As medical knowledge has steadily improved over time, so has our understanding of what it takes to raise a strong and healthy child.
Preparing the Hearts of Humanity for the Second Coming
Rev. Washington is an avid believer, reverend, and author who wrote Eschatology: The Signs of the Times of Jesus Christs Soon Return. It focuses on inculcating faith and informing her fellow believers and unbelievers about the signs of Jesuss return to the world to enact the Rapture upon his second coming. Her book also discusses seven tribulations that those left behind after the rapture will face for seven years. The book encourages readers to be more aware of these signs pointing towards Jesus Christs Second Coming.
The Frankfurt Book Fair will be a once-in-a-lifetime opportunity. Rev. Sandra Washington is excited to share Gods words with everyone attending this event. The Frankfurt Book Fair provides an excellent opportunity for fans of her work to gather and spread their faith in God to others in attendance.
This spiritually uplifting book is available from Amazon, Barnes & Noble, and GoToPublish. Acquire a copy and prepare your mind and soul for the eventual second coming of Jesus, which is coming sooner than many people believe.
Eschatology: The Signs of the Times of Jesus Christs Soon Return
Author: Rev. Sandra Y. Washington
About the Author
Rev. Sandra Y. Washington holds a Masters Degree in Ministry and is a rising Prophetess, Evangelist/Teacher, and Seer (Theology). She was ordained as a gospel minister by Michael Chitwood, CEO of the International Congress of Churches and Ministers, in Chattanooga, Tennessee, and is the founder of her ministry, The Great Commission Multi-Service Community Center Inc.
Preparing One’s Child Towards the Path of Adulthood
An excellent compilation of such knowledge would be with Dr. Niru Prasads book titled A Guide to Navigating Childhood Development and Wellbeing. It consists of quick and easy-to-follow reference guides that summarise the authors 30 years of experience in the pediatric field along with her experiences of being a mother and grandmother, allowing its readers to develop their children with care and proper temperament brought upon through robust and rigorous clinical care.
The book has been a wealth of knowledge that readers everywhere have commented nothing but the highest regards as its information is based on the experience of a professional entails a sense of reassurance on its effectiveness.
A Guide to Navigating Childhood Development and Wellbeing
Written by: Niru Prasad, MD
Copies of this incredibly informative book are available for purchase on Amazon, Barnes & Noble, and GoToPublish, with small differences in price depending on which site you visit. Widen your understanding of childhood development by grabbing a copy immediately.
About the Author
The author is a retired emeritus pediatrician with Beaumont Hospital, a contingent senior staff pediatrician at Henry Ford and St. Joseph Hospitals.
She received her medical degree in Pediatrics and Emergency Medicine in India and did her residency and fellowship at Childrens Hospital in Michigan.
She is also a recipient of the American Medical Association Physician Recognition Award, an example of one of many awards she has earned throughout her life. For more details on the author herself visit her webpage: doctorniruprasad.com.
Chattanooga, TN – WEBWIRE – Saturday, September 17, 2022
The Frankfurt Book Fair is the largest book fair in Germany, and it is a time to celebrate the written word. This year, Rev. Sandra Y. Washington will not be there to meet with publishers and authors who attended the fair. As she will speak about her book, Eschatology: The Signs of the Times of Jesus Christs Soon Return. as the reader reads the synopsis of the reference book on the back cover of the book.
Pontiac, MI – WEBWIRE – Thursday, July 21, 2022
Children are and will always be the future of the nation from which they are raised, and as such, the level of care and development directed toward their growth should be of the utmost importance to their parents. As medical knowledge has steadily improved over time, so has our understanding of what it takes to raise a strong and healthy child.