The Ministry of Consumer Affairs, Food & & Public Distribution on Saturday revealed the activation of a devoted classification on the INGRAM website to manage awaited customer inquiries and problems on the National Consumer Helpline (NCH), following the application of modified GST charges, rates, and exemptions reliable from September 22.
The Department of Consumer Affairs, which comes under the Ministry, has actually taken this action to line up the National Consumer Helpline (NCH) with the Next-Gen GST Reforms 2025 authorized throughout the 56th conference of the GST Council.
“The helpline will also share data and insights generated from consumer complaints under this sector with concerned companies, CBIC and other concerned authorities to enable timely action under relevant laws. This initiative is expected to strengthen GST compliance and promote a participatory governance model by empowering consumers to become active stakeholders in fair market practices,” stated journalism declaration.
The National Consumer Helpline (www.consumerhelpline.gov.in) has actually become a single point of gain access to for customers throughout the nation to sign up complaints at the pre-litigation phase. Customers can now lodge their grievances in 17 languages (consisting of Hindi, English, Kashmiri, Punjabi, Nepali, Gujarati, Marathi, Kannada, Telugu, Tamil, Malayalam, Maithili, Santhali, Bengali, Odia, Assamese, and Manipuri) by means of toll-free number 1915 or through the Integrated Grievance Redressal Mechanism (INGRAM). This omni-channel IT-enabled platform supports several registration modes consisting of WhatsApp, SMS, e-mail, NCH app, web website and Umang app offering benefit and versatility to customers.
