Elision Technolab LLP, aka Elision, is in the industry for more than a decade now and the company has been catering businesses and enterprises with feature rich unified communication solution. Recently, the spokesperson of the company has made an announcement to offer feature rich call center solution for the call center industry. This call center software is specifically designed and developed to meet day to day business needs of the call center industry. It is furnished with a wide array of features that one would need to run inbound, outbound or blended campaigns. The spokesperson of the company shared a complete list of features which are listed below:
• Campaign management
• Lead management
• Power dialer
• Predictive dialer
• Progressive dialer
• Manual dialer
• Preview dialer
• Unlimited call queue
• Automatic call distribution
• Skill based call routing
• Sticky agent
• Longest idle agent based routing of the call
• Schedule a callback
• Call transfer
• Call forwarding
• Call hold and pick-up
• Call intervention
• Music on hold
• Interactive Voice Response (IVR)
• Internal communication between agents with intercom dialing
• Voice logging
• Barge-in
• Whisper
• 3-way conference call
• Graphical reports
As per the shared details, reporting plays a really important role in call centers and it is considered to be bread and butter for any call centers. Thus, Elision has made sure to add a wide array of reports in their call center solution. They capture all important metrics and show those as easy to understand reports. Below is the list of some of the important metrics which are available in the call center software of the Elision Technolab LLP:
• Agent performance
• Trunk utilization
• Abandoned calls
• Average talk time
• Average hold time
• After call work
• Campaign-based reports
• Live call view
• And more
The company has developed a scalable call center solution. It means the call centers can start with a few seats to support parallel agent lines and as their business grows, they can increase the capacity of this call center to allow more agents in parallel. The call centers can also get benefited with advanced features of the stated call center software, which are available as add-on which can be integrated based on the need and work model of the call center. Below is the list of available modules for this call center solution:
• Email
• SMS
• Remote agent
• Chat / Instant messaging
• Soundboard
• Hotkeys
• Plug and Play APIs
• Disposition Bucket
• WebRTC based web phone
• And many more
The call center software is easy to use and remotely accessible. Also, any third party APIs can be integrated within this call center solution to create a holistic software for the call center. The company also offers a turnkey call center solution, i.e., call center software and hardware as well as on-site installation and support services to call centers in India. To know more about this call center solution and book a free demo, please visit http://www.elisiontec.com/contact-center-solution
