Birdeye Unleashes Advanced Enterprise Reporting & Analytics Suite

Nov 27, 2023 | Business

Birdeye empowers multi-location enterprises with deep insights for competitive excellence

Palo Alto, CA – WEBWIRE –

Birdeyes upgraded reporting and analytics suite empowers executives to stay ahead of the curve by going far beyond surface-level data. – Dave Lehman, president of Birdeye

Birdeye, the leader in online reputation management (ORM) and customer experience (CX) solutions, announced a massive upgrade to its enterprise reporting and analytics suite, solidifying its leadership position as the most trusted platform for multi-location enterprises.

As the digital landscape becomes increasingly complex, static data is no longer sufficient for driving enterprise business growth. Birdeyes enhanced reporting capabilities leverage advanced analytics and artificial intelligence (AI) to empower enterprises to sift through vast datasets, providing them with not just information, but actionable intelligence.

By embracing analytics and AI, Birdeye ensures that enterprises can not only keep pace with the demands of todays competitive market but also stay ahead and position themselves as industry leaders in the ever-evolving landscape of customer experience and online reputation management.

This strategic enhancement equips local businesses with unparalleled insights into online presence, customer feedback, and operational performance across hundreds or thousands of business locations through a suite of powerful reports covering online reviews, listings, social media, inbox management, surveys, and ticketing.

As the leader in enterprise ORM and CX, we work closely with the biggest location-based businesses around the world. What we hear is that in todays dynamic business environment, the need for actionable insights is paramount, said Dave Lehman, president of Birdeye. Birdeyes upgraded reporting and analytics suite empowers executives to stay ahead of the curve by going far beyond surface-level data. They can now get powerful insights into customer sentiment, operational efficiency, and online presence across various touchpoints.

Key highlights of the upgrade include:

1. Holistic Reporting Across Digital Channels
Access consolidated reports that provide a 360-degree view of online reputation, customer interactions, and customer sentiment over time and across locations in order to make more informed decisions.

2. Richer Visualization Options
Interpret data more intuitively with enhanced visualization options, including interactive charts and graphs. Easily filter and compare data by location and over time to gain deeper insights at a glance and enable quicker and more informed decision-making.

3. Dashboard Builder for Tailored Insights
Create custom dashboards with specific metrics and KPIs tailored by role and use case.

A Decade of Expertise for Multi-Location Businesses
Birdeyes decade-long experience working with multi-location businesses has shaped its understanding of their major challenges: end-to-end visibility into customer sentiment, actionable insights at a location level, and achieving higher ROI from CX and ORM initiatives.

Birdeye Reports aims to address these challenges, underpinned by its commitment to being comprehensive, intuitive, and actionable.

  1. Comprehensive: Get insights across the entire customer journey in digestible, easy-to-understand reports.
  2. Intuitive: Replace spreadsheets with visual data reports and role-specific dashboards.
  3. Actionable: Empower business teams with personalized reports and dashboards that turn vast amounts of data into achievable goals and actionable next steps.

Birdeye reports are not just a collection of metrics; they are a strategic asset that fuels competitiveness. Its about turning insights into initiatives and initiatives into a competitive advantage. With our upgraded suite, businesses gain the tools to not only navigate the challenges but to outperform their competitors in the ever-evolving marketplace, said Naveen Gupta, co-founder and CEO of Birdeye.

For more information about Birdeyes Reporting and Analytics suite, visit birdeye.com/analytics.

About Birdeye
Birdeye is the highest-rated, all-in-one reputation management and customer experience platform for local brands and businesses. Over 100,000 businesses use Birdeye to connect with customers, manage their online presence, and grow.

Birdeye Modernizes Payments & Accelerates Collections for Local Businesses

Aug 25, 2022 | Business

Birdeye Payments helps local businesses reach more customers and collect payments faster through text-to-pay, mobile wallets, and card readers

Palo Alto, CA, United States – WEBWIRE –

“Over the past two years, our customers have come to expect the convenience of contactless digital payments,” said Roger Williamson, founder of Williamson Foundation Repair. “Birdeye Payments makes the payments process effortless and allows us to handle all customer touchpoints digitally, improving their experience and exceeding their expectations.”



Birdeye, the highest-rated reputation and customer experience platform for local business, announces Birdeye Payments, a comprehensive, modern, and convenient way for local service providers to process digital payments, boost cash flow, and reduce time spent on billing and collections.



Unlike traditional payment solutions that rely on hardware to process transactions, Birdeye Payments is designed to address the unique needs of local service providers to help them modernize payments systems and meet evolving consumer expectations. The secure, PCI-compliant platform makes digital transactions effortless for consumers.



“Over the past two years, our customers have come to expect the convenience of contactless digital payments,” said Roger Williamson, founder of Williamson Foundation Repair. “Birdeye Payments makes the payments process effortless and allows us to handle all customer touchpoints digitally, improving their experience and exceeding their expectations.”



Birdeye Payments includes a comprehensive range of features that enable customers to:


  • Offer convenient, comprehensive digital payment options for consumers including text–to-pay, web pay, and card readers


  • Collect one-time and recurring payments through credit cards, debit cards, ACH, and mobile wallets including Apple Pay and Google Pay


  • Integrate with popular accounting systems like Quickbooks and Freshbooks as well as industry-specific applications to reconcile accounts and trigger text-based payment links


  • View transactions, process refunds, and download account activity for easy reconciliation

Birdeye Payments, which is included at no additional cost with Birdeye’s reputation and customer experience platform, is also accelerating collections for cash-strapped businesses.



“Email and paper invoices require hours of back office support to manage and take an average of 29 days to collect,” said Anil Panguluri, Senior Vice President of Product at Birdeye. “With Birdeye Payments, text invoices take seconds to send and typically get paid within minutes, bolstering cash flow and saving significant time for our customers.”



For more information on Birdeye Payments, visit birdeye.com/payments.



About Birdeye



Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 90,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.



Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

Birdeye Hires Camille Boothe as Global Head of People and Culture

Aug 26, 2021 | Business

As a person and woman of color, I’m passionate about creating a space where people from different backgrounds can see themselves in industries that have historically had less representation, such as the industry I’m stepping into now.”

Birdeye, the platform that helps businesses grow through happy customers, today announced Camille Boothe as their new Global Head of People & Culture. With 25 + years of strategic and global human resources experience, Boothe has led companies and teams through startup to IPO, delivering consistent results, and will report to Birdeye’s CEO Naveen Gupta.

Boothe is responsible for developing and executing HR strategy in support of the overall business and strategic direction of the organization, specifically in the areas of diversity, equity and inclusion (DE&I) succession planning; talent and change management; talent acquisition; and digital transformation initiatives.

She joins Birdeye at a pivotal moment in their growth, to strengthen their People experiences, and help scale strategically as they realize hyper growth. As Global Head of People & Culture, Boothe plans to influence positive culture changes with a multi-pronged people strategy that will include setting goals to manage a post- covid environment.

Prior to Birdeye, Boothe led the Human Capital strategy including the diversity and inclusion programs, for the LeBron James’ entertainment entities: The SpringHill Company (TSHC) and UNINTERRUPTED. Under her leadership, TSHC was recognized as the “Most Innovative Media company in the world and the “5th Most Innovative company in the world” overall by Fast Company in 2021. She expanded the organizational structure and implemented diversity, equity, and inclusion initiatives yielding an increase in people of color and female representation at every level in an industry that is typically underrepresented by both groups. Prior to TSHC, Boothe was the Head HR Ecommerce leader at Ralph Lauren and the Head HR Executive for Lululemon Athletica Retail Stores, creating and leading their successful workforce planning and people strategy during their IPO and expansion into the US.

“As a person and woman of color, I’m passionate about creating a space where people from different backgrounds can see themselves in industries that have historically had less representation, such as the industry I’m stepping into now,’’ said Boothe. “I am also looking forward to collaborating with the Executive Team to drive key business and talent strategies that will continue to fuel revenue growth, increase employee engagement and transform the culture while building an inclusive organization and team.”

Boothe holds a Business Communication and Business Management degree from Ryerson University in Toronto, Canada and is an active DE&I Council member for the NHRA for Los Angeles.

About Birdeye

Birdeye helps businesses grow through happy customers. Over 60,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights – all in one place. For more information on how you can join the Birdeye team, visit Birdeye.com/Careers.

Learn more at birdeye.com.

Former CIO from Zoom joins Birdeye to help lead the evolution of Experience Marketing

Mar 18, 2021 | Business

I’m very excited to bring my playbook to Birdeye to help the company’s founders rapidly scale a successful platform and a vision that matches exactly what multi-location businesses need to thrive”

Birdeye, the all-in-one Experience Marketing platform for multi-location businesses, today announced Sunil Madan has joined the company as Chief Information Officer. With over 20 years in SaaS information technology, business operations and executive leadership at publicly-traded companies, Madan will help further position the company’s award-winning platform for enterprise success.

He joins the market-leading organization to head Birdeye’s revenue operations, internal technology, and to help build processes and infrastructure for scale, as the company continues to strengthen its success as the platform of choice for marketers to convert experiences into revenue.

Madan comes to Birdeye from Zoom Video Communications, Inc., where he served as corporate CIO. At Zoom, he was responsible for defining business transformation and executing operations strategy during a period of exceptional growth for the cloud-based video communications platform. He was also previously responsible for strategically designing and executing RingCentral’s business systems architecture and brings a high level of both strategic and hands-on expertise to Birdeye at a crucial inflection point for the company, following significant enterprise customer wins and extensive product innovation over the past year.

“Customer experience is so close to my heart, and I just love companies that continue to raise the bar in providing delightful experiences, while having a laser focus on categorical transformations. I’m very excited to bring my playbook to Birdeye to help the company’s founders rapidly scale a successful platform and a vision that matches exactly what multi-location businesses need to thrive,” said Madan.

More than 60,000 businesses use Birdeye to be found online and chosen through listings and reviews, be connected with existing customers using text messaging and deliver end-to-end customer experience with survey, ticketing and insights tools.

For more information on how Birdeye is transforming Experience Marketing for multi-location businesses, visit Birdeye.com.