“As of November 13, the combined website has actually helped with 1,30,550 case filings and guaranteed the disposal of 1,27,058 cases, showing its effectiveness in reinforcing customer security throughout the nation,”the main declaration included
The Department of Consumer Affairs on Sunday stated that customer complaint portal e-jagriti has actually signed up almost 2.75 lakh users because its launch on January 1. The digital complaint redressal system was introduced with an objective to improve treatments for people by decreasing documents, lessening travel, and lowering physical paperwork while reinforcing access to NRIs
“As of November 13, the combined website has actually helped with 1,30,550 case filings and made sure the disposal of 1,27,058 cases, showing its performance in enhancing customer defense throughout the nation,” the main declaration included.
The website incorporates tradition systems like OCMS, e-Daakhil, NCDRC CMS and CONFONET into a single, smooth user interface. With its OTP-based registration, e-Jagriti allows even NRIs to submit problems, make digital or offline cost payments, take part in virtual hearings, exchange files online, and track cases in genuine time, removing the requirement for physical existence in India.
“As of November 13, 2025, an overall of 1,30,550 problems have actually been lodged nationwide, with high adoption in states like Gujarat (14, 758 cases), Uttar Pradesh (14,050 cases) and Maharashtra (12,484 cases). The platform’s role-based control panels supply supporters with tools to track cases, upload files and get notifies, while judges gain access to digital files, analytics and virtual courtrooms for effective hearings,” the declaration included. 466 NRI problems have actually been submitted through the platform from nations such as the United States (146 ), UK( 52 ), UAE (47 ), Canada (39 ), Australia (26) and Germany (18 ).
The website has actually automated workflows, real-time updates through SMS/email and virtual hearings have actually added to disposal rates going beyond 100 percent in 10 states and the NCDRC just recently.
The websites likewise have multilingual user interfaces and ease of access tools make it easy to use for varied demographics.”The platform has actually dispatched over 2 lakh SMS notifies and over 12 lakh e-mail alerts, covering crucial occasions such as OTP confirmations for registration and rejoinder submissions, case approval or reversion verifications, effective e-filing recognitions, profile security notifies and real-time updates on notifications provided,” it included.
In regards to case disposal effectiveness, in between July– August, 27,545 cases were gotten rid of versus 27,080 submitted, and in September– October, 24,504 cases gotten rid of versus 21,592 submitted both exceeding 2024 efficiency.
Released on November 16, 2025
