Great Place To Work® India, the global authority on workplace culture, today released insights related to Artificial Intelligence trends in Indian workplaces as a part of its proprietary study titled ‘Voice of India’, offering an in-depth look at how Indian employees are adapting to the growing influence of AI at work. The findings highlight a positive shift across industries, with employees showing greater readiness and trust in leveraging AI as a catalyst for productivity and innovation.
The study reveals that 54% of employees across India believe their organizations are currently at a pilot or intermediate stage of AI implementation. This reflects the steady progress toward a more tech-empowered and efficient work environment. The IT industry leads the way in AI adoption, closely followed by the Financial Services and Insurance sector. These industries are not only integrating AI across business processes but are also taking the lead in helping employees understand both the opportunities and responsibilities associated with using AI tools.
Despite the undeniable momentum of AI adoption:
- The study reveals that four in ten employees feel that AI could replace their roles in the next three to five years. This apprehension is not confined to a single demographic and is consistent irrespective of tenure at the current organization or total career experience.
- This is amplified further with a striking 49% of Millennials expressing that AI could potentially replace their roles within the next three to five years.
- The report also reveals that at least 40% of the employees who are concerned about AI taking their employment intend to quit their current company. This research highlights a crucial and pressing issue for HR departments and senior leadership.
However, it was observed that there is a higher sense of insecurity at early stages of AI adoption, and the sentiment tends to become more positive as organizations advance in their AI journey. This is evident from the fact that 57% of employees in companies that have not adopted AI yet are insecure as compared to 8% at companies that are at advanced stages of AI adoption. This positive shift highlights how structured adoption, leadership support, and inclusive communication can turn initial apprehension into genuine excitement about the future of work.
Another reassuring trend that emerged from the study is the strong commitment to employee learning. At least five in ten employees report that their organizations are actively helping them use AI tools effectively through training programs, hands-on experimentation opportunities, and clearly defined guidelines for responsible AI usage. These efforts reflect a broader commitment to ensuring that the benefits of AI are accessible to employees at every level of the organization.
Leadership also plays a crucial role in shaping this positive experience. The study found that 61% of employees working in organizations with advanced AI implementation feel supported by their leaders in their AI-related efforts. When leadership demonstrates confidence and clarity about the use of technology, employees respond with greater trust and motivation to explore AI-driven ways of working.
“As organizations across industries advance in AI implementation, leaders are devising high-impact AI strategies that enhance human capabilities. Roadblocks that currently need attention are organizational resistance, coupled with employee readiness. Our recent study titled ‘Voice of India’ shows that at Great Place To Work Certified™ workplaces, 27% more employees report stronger leadership support and greater preparedness for AI adoption. Hence, leaders should actively identify real use cases for AI within their organization, involve employees in AI initiatives, and invest in reskilling programs. This is the only way to stay above the curve and get the internal mobility running successfully from within.”
- Balbir Singh, CEO, Great Place To Work, India
Certified™ workplaces continue to stand out as role models for responsible and inclusive AI adoption. These organizations ensure that AI-related support systems are equally accessible to everyone, regardless of their managerial level, thereby fostering a truly inclusive and collaborative environment.
The study also reinforces the idea that the success of technology depends on the strength of workplace culture. Positive experiences with AI are far more prevalent among employees who have a high degree of trust in their managers. As India continues its journey toward large-scale AI adoption, organizations that prioritize empathy, transparency, and employee empowerment will be best positioned to lead the future of work.
