Razorpay, India’s leading fintech unicorn, is fast-tracking its journey as an AI-first company, embedding artificial intelligence across every function of the organization, said Harshil Mathur, Co-founder & CEO of Razorpay, during the inaugural episode of the IndiaAI in Action podcast hosted by Shweta Rajpal Kohli, President & CEO of Startup Policy Forum, in collaboration with the IndiaAI Mission.
The series is being released in the run-up to the AI Impact Summit scheduled for February 2026, to be held under the leadership of Prime Minister Narendra Modi. The summit will bring together heads of state, global AI leaders, and top executives from Big Tech in India to deliberate on the future of artificial intelligence and its role in shaping inclusive growth.
“AI is a transformational change of our generation — the way social media, mobile, or computers once were,” said Harshil. “For a tech-first company like ours, there is no choice but to embrace AI deeply. Every team at Razorpay, from HR and legal to product and engineering, is integrating AI into daily workflows.”
From providing tools like Gemini to every employee, to introducing an AI-powered HR Slack bot and developing Ray, the company’s AI assistant that now handles nearly 70% of customer queries in multiple languages, Razorpay is reimagining the way fintech operates. It has also built an MCP server that integrates AI tools such as ChatGPT, Gemini and Replit directly into its systems, enabling merchants to create payment links and complete workflows through simple natural language prompts.
On AI and jobs, Harshil drew parallels with earlier technological shifts: “AI will replace some jobs, but it will also create new ones. Just as computerisation changed banking, AI will automate repetitive tasks while opening new opportunities that require higher-order skills.”
Looking ahead, Razorpay sees AI not just as a tool but as a core enabler of India’s digital financial infrastructure. “AI allows us to power financial systems in a way that’s smarter, faster, and more inclusive for India’s businesses,” Harshil said.
IndiaAI in Action will showcase candid conversations with India’s top founders and innovators on how the country can cement its position as a Global AI leader.
