Hong Kong – Further enhancements to appointment booking arrangements for identity cards application

Further enhancements to appointment booking arrangements for identity cards application


     The Immigration Department (ImmD) announced today (April 10) that starting from April 12, two enhancements to the appointment booking arrangements for identity cards application will be introduced:

(I) Appointments for applications during extended service hours of Registration of Persons (ROP) Offices for replacement of Hong Kong identity cards for persons already in possession of Hong Kong identity cards reaching 11 or 18 years of age 

     Since March 6, 2023, the working hours of four designated ROP Offices, viz. Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office, have been extended to 10pm for processing applications for replacement of new smart identity cards made after the end of the Territory-wide Identity Card Replacement Exercise continuously in an orderly manner during the extended hours, i.e. from 4.30pm to 10pm, Monday to Friday and from 12.30pm to 10pm on Saturday.
     In view of the upsurge of demand for replacement of identity card service since the resumption of travel, staring from April 12, persons already in possession of Hong Kong identity cards reaching 11 or 18 years of age may make appointment booking for replacement of Hong Kong identity cards during the extended service hours of the above-mentioned four designated ROP Offices, on top of the existing arrangement of making appointment booking during the normal ROP service hours of all six ROP Offices. For details, please see Annex I. 
     The above arrangement is only applicable to applicants who are already in possession of Hong Kong identity cards applying for replacement. Applicants reaching 11 or 18 years of age who have never registered for an identity card should make an appointment booking during normal ROP service hours for first registration of identity card.
(II) Extension of appointment bookable period from 24 working days to 96 working days 

     The appointment bookable period of the ROP services appointment booking system will be extended from 24 working days to 96 working days, so as to facilitate members of the public to make appointments for services.
     Residents may scan the QR codes (see Annex II) to download the ImmD mobile application or make an appointment for an identity card application via the Internet (www.gov.hk/icbooking).
     In order to ensure that residents could apply for identity cards in a smooth and orderly manner, residents should arrive at the ROP Offices as scheduled for identity card services. ROP Offices will not process applications without appointments. For applicants without an appointment but have an urgent need to replace their identity cards which have been lost, destroyed, damaged or defaced, the ROP Offices will offer assistance based on individual circumstances.

Hong Kong – Enhancements to Code of Banking Practice

Enhancements to Code of Banking Practice


The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) welcomes the launch of the revised Code of Banking Practice (Code) by the Hong Kong Association of Banks (HKAB) and the DTC Association (DTCA) today (December 10). The Code is jointly issued by HKAB and the DTCA with endorsement by the HKMA.

     The HKMA has been promoting digitisation of banking services, and the banking industry has also devoted a lot of effort to developing financial technology (fintech) to provide innovative services and products to customers. In addition, the pandemic in the past two years has also accelerated the industry’s use of digital channels to deliver services and increased consumer demand for digital banking services. While digital banking services have greatly enhanced consumer experience, banks must also ensure proper protection of their customers in the digital environment. The Code of Banking Practice Committee, comprising representatives of the industry associations and the HKMA, has reviewed the Code and formulated enhancement measures such that protection to customers would not be affected during provision of digital services through new digital channels and modes of services by banks; but rather, services would be more tailored to customer needs with enhanced protection. Overall, this would ensure bank consumer protection is in line with fintech developments.

     Major enhancements to the Code will:


  • enhance customer experience and protection in digital banking services, including requiring banks to effectively and clearly disclose product information when undertaking promotions through social media, providing channels for the public to authenticate digital promotional activities of banks, and issuing warnings on specific security risk events like cyber fraud, bogus advertisements, etc. to customers; and banks should also provide information to customers in a storable digital format to facilitate retention for future reference;


  • strengthen protection and transparency of banking services, such as providing more information on credit card chargeback mechanism, enhancing information disclosure on local and cross-boundary transfers, and strengthening the procedures for handling mis-transfer of funds by customers; and


  • further promote financial inclusion to ensure that customers with different needs are provided with appropriate banking services, and require banks to take into account the needs of customers for physical banking services when modifying their branch networks, and to accommodate the needs of different customers when providing services or information through digital means.

     The Chief Executive of the HKMA, Mr Eddie Yue, said, “The Hong Kong banking industry has been embracing the application of innovative technology to enhance the quality and diversity of products and services in recent years. One of the key areas of the HKMA’s “Fintech 2025” strategy is also for “all banks go fintech” so as to provide consumers with reasonable and efficient financial services. I am very pleased that HKAB and the DTCA have, in response to the trend of technological development of the banking industry and the evolving needs of consumers, timely enhanced the Code of Banking Practice. Under this, banks can better protect interests of consumers and cater for the needs of different customers while at the same time bringing convenience to customers through financial innovations.”

     The revised Code is effective from today (December 10, 2021). Authorised institutions are expected to achieve full compliance with the new provisions as quickly as possible within six months of the effective date, with an extension of up to 12 months for provisions requiring more extensive system enhancements. Meanwhile, the HKMA and the industry are reviewing other parts of the Code and will announce the details in due course.

     A copy of the revised Code can be found at: www.hkma.gov.hk/media/eng/doc/code_eng.pdf.