Tietoevry Banking provides the best Customer Service in the Financial Services sector


Brilliant Future has announced which organizations are the customers favorite. The list, which is based on quantitative data from approximately 2.3 million customer reviews, shows that Tietoevry Banking is the best when it comes to customer service in its sector.

In these uncertain times, the customer experience must come first. says Ulrika Jonsson, CEO of Brilliant Future. Today, its more important than ever to invest in a good customer experience an engaged approach, that combines simplicity, clarity, extensive knowledge, and a fast response. Tietoevry Banking stands out within the industry on this front. This can only be achieved by working strategically and data-driven, measuring the customer experience, analyzing the data and acting on the results to continuously improve.

Data collection has been ongoing since January 1st 2022 and is based on approximately 2.3 million customer surveys. Brilliant Futures ongoing surveys also show that organizations with high levels of employee engagement have more loyal customers than organizations with low employee engagement.

The confirmation of our BPOs services towards our customers is an appreciated recognition. Our customers experience is always in focus and the success is a combination of skill, diversity, and customer dedication. This award, as the Best Customer Service Provider, is an encouragement of our continuous work with and for our customers. says Pr Johansson, Head of Credit, Tietoevry Banking.

About the Brilliant Awards – Customer Experience:

  • Lists the organizations that have managed to create exceptional customer experiences.
  • Based on data from the companies customer surveys.
  • Data from approximately 2.3 million customer surveys form the basis for the results.
  • Data collection has been ongoing since January 1, 2022, and has been collected throughout the year.
  • All customer of Brilliant Future are automatically included in the rankings.

Learn more about the results:https://brilliantfuture.se/brilliant-awards-customer-experience-2023/

Read more about Tietoevry Financial BPO service:https://www.tietoevry.com/en/banking/credit/financial-bpo/


About Brilliant Future

Brilliant is one of the markets leading platforms for strengthening customer and employee relations. With 20 years of experience and 75 employees, we provide clients in more than 50 countries with actionable insights about the people who make up their business. Our insights unlock human potential, helping organizations drive change, engagement and results. The company (BRILL) is listed on the Stockholm Stock Exchange Nasdaq First North Growth Market.www.brilliantfuture.se

About Tietoevry

Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive. Our 24 000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in more than 90 countries. Tietoevrys annual turnover is approximately EUR 3 billion and the companys shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Brs.www.tietoevry.com

Japan – JCB and East West Banking Corporation announce the launch of EastWest JCB Credit Card

JCB International Co., Ltd., the international operations subsidiary of JCB Co., Ltd., Japan’s only international payment brand, and East West Banking Corporation announce the launch of EastWest JCB Credit Card, a first for JCB in the Philippines in 25 years.

EastWest JCB Gold Credit Card and EastWest JCB Platinum Credit Card offer several rewards such as accumulate reward points that can redeem them for airline miles, cash rebates, or annual membership fee waiver. Also, it offers year-round special promotions and discounts from partner merchants in-store and online, from shopping, and dining to travel and leisure and even more on your international purchases with a low foreign conversion fee.

The signing of the memorandum of agreement (MOA) to seal this partnership was recently held at the Hotel Okura Manila. JCB was headed by President and COO of JCB International Yoshiki Kaneko and Yusuke Matsui, JCB Manila’s Country Manager. EastWest on the other hand was headed by Vice Chairman and CEO Antonio C. Moncupa, Jr. and President Jacqueline S. Fernandez.

In his opening remarks, Antonio C. Moncupa, Jr., EastWest’s Vice Chairman and CEO, pointed out that EastWest’s partnership with JCB is part of the Bank’s efforts to meet their customers’ growing needs for financial products that will allow them to have more options and better experiences in their everyday life.

“With the EastWest JCB Credit Card, we are bringing more Filipinos closer to the Japan experience in general and, in particular, to see the famed ‘Customer-Centered Focus,’ the core of JCB’s ‘Service from the Heart’ service standards. We in EastWest hope to learn from JCB as we pursue our efforts to be a world-class bank anchored on service excellence,” Moncupa said.

He added that the credit cards will be a new way to better experience the modern lifestyle that Japan has to offer.

“As JCB says, it is ‘uniquely yours’. We thank JCB for the partnership as we share the wonders of the well-known ‘Japanese way’ with our customers,” Moncupa said.

Yoshiki Kaneko the President and COO of JCB International pointed out in his remarks that he considered the MOA signing a historic one since EastWest Bank is the first issuing partner of JCB in the Philippines for the past 25 years.

“As the only international payment brand from Japan, JCB stays true to its Japanese pillars of reliability, preciseness, and hospitality. EastWest reflects the same flexibility and drives to deliver the best customer experience that we champion. Your adherence to the values that we stand for has made both our companies a perfect match,” Kaneko said.

He added that through the partnership, both EastWest and JCB would be able to deliver a world-class level of care and satisfaction to customers in the Philippines and bring them closer to Japan.

“We look forward to growing this partnership and sharing more of Japan with you all,” Kaneko said.

For her part, FVP and Credit Cards Business Head Mia P. Tamayo, reaffirmed the excitement in EastWest to officially bring the limitless potential of the partnership to fruition and realization.

“For many Filipinos, experiencing the wonders of Japan is a dream that we want to fulfill. This partnership with JCB will definitely bring our customers to the many reasons that we are in awe and enamored with Japan,” she said.

Tamayo also thanked this momentous partnership between EastWest and JCB. She added that the Japanese wonders of customized service, meticulous visual experience, convenience, relevance, grace and elegance are only one swipe away.

About JCB

JCB is a major global payment brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 39 million merchants around the world. JCB Cards are issued mainly in Asian countries and territories, with more than 140 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: www.global.jcb/en/

About East West Banking Corporation

East West Banking Corporation (EastWest) is a universal bank catering to the financial needs of mid-sized businesses, consumers, and the mass affluent. Since 2012, EastWest has been trading under the symbol “EW” on the Philippine Stock Exchange. EastWest is a subsidiary of Filinvest Development Corporation (FDC), one of the country’s leading conglomerates with a diverse range of interests including real estate, banking, hospitality & tourism, power generation, and sugar. For more information, go to eastwestbanker.com.


Ayaka Nakajima

Corporate Communications

Tel: +81-3-5778-8353

Email: jcb-pr@jcb.co.jp

Sectors: Cards & Payments, Daily Finance, Daily News, Local Biz

Copyright ©2022 JCN Newswire. All rights reserved. A division of Japan Corporate News Network.

GBA’s Banking & Finance Working Group Announces Key Personnel Movement

The Government Blockchain Association (GBA) is pleased to announce that their Banking & Finance Working Group Leader, Dr. Sindhu Bhaskar, has been elevated to the Board of Directors and Mr. Paul Dowding has been appointed to lead the Banking and Finance Working Group. GBA’s commitment to supporting the banking and financial industry is evident by this move.
The Banking and Finance Working Group focuses on connecting, communicating and collaborating with members to develop blockchain solutions for the financial services industry. It will work on standards, education, analysis, and opportunities for GBA members, while providing outreach and training for the general public and government regulators, administrators and employees.

The B&F Working Group is developing banking and financial services standards that supplement the Blockchain Maturity Model (BMM) and cover a wide range of topics including:
– Capital Markets, Debt and Equity – Primary and Secondary Markets (Exchanges and OTC)
– Central Banking, Fractional Reserve Accounting, Commercial Lending, National Banks
– Credit & Debit Cards
– Exchange-Traded Derivatives
– Institutional Banking (Treasury Services, FX, Commercial Lending & Trade Services)
– OTC Derivatives
– Pension Funds, Insurance Companies, and Foundations
– Retail Banking (Accounts, Payments, Personal Lending)
– Structured Products

Hong Kong – Enhancements to Code of Banking Practice

Enhancements to Code of Banking Practice


The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) welcomes the launch of the revised Code of Banking Practice (Code) by the Hong Kong Association of Banks (HKAB) and the DTC Association (DTCA) today (December 10). The Code is jointly issued by HKAB and the DTCA with endorsement by the HKMA.

     The HKMA has been promoting digitisation of banking services, and the banking industry has also devoted a lot of effort to developing financial technology (fintech) to provide innovative services and products to customers. In addition, the pandemic in the past two years has also accelerated the industry’s use of digital channels to deliver services and increased consumer demand for digital banking services. While digital banking services have greatly enhanced consumer experience, banks must also ensure proper protection of their customers in the digital environment. The Code of Banking Practice Committee, comprising representatives of the industry associations and the HKMA, has reviewed the Code and formulated enhancement measures such that protection to customers would not be affected during provision of digital services through new digital channels and modes of services by banks; but rather, services would be more tailored to customer needs with enhanced protection. Overall, this would ensure bank consumer protection is in line with fintech developments.

     Major enhancements to the Code will:


  • enhance customer experience and protection in digital banking services, including requiring banks to effectively and clearly disclose product information when undertaking promotions through social media, providing channels for the public to authenticate digital promotional activities of banks, and issuing warnings on specific security risk events like cyber fraud, bogus advertisements, etc. to customers; and banks should also provide information to customers in a storable digital format to facilitate retention for future reference;


  • strengthen protection and transparency of banking services, such as providing more information on credit card chargeback mechanism, enhancing information disclosure on local and cross-boundary transfers, and strengthening the procedures for handling mis-transfer of funds by customers; and


  • further promote financial inclusion to ensure that customers with different needs are provided with appropriate banking services, and require banks to take into account the needs of customers for physical banking services when modifying their branch networks, and to accommodate the needs of different customers when providing services or information through digital means.

     The Chief Executive of the HKMA, Mr Eddie Yue, said, “The Hong Kong banking industry has been embracing the application of innovative technology to enhance the quality and diversity of products and services in recent years. One of the key areas of the HKMA’s “Fintech 2025” strategy is also for “all banks go fintech” so as to provide consumers with reasonable and efficient financial services. I am very pleased that HKAB and the DTCA have, in response to the trend of technological development of the banking industry and the evolving needs of consumers, timely enhanced the Code of Banking Practice. Under this, banks can better protect interests of consumers and cater for the needs of different customers while at the same time bringing convenience to customers through financial innovations.”

     The revised Code is effective from today (December 10, 2021). Authorised institutions are expected to achieve full compliance with the new provisions as quickly as possible within six months of the effective date, with an extension of up to 12 months for provisions requiring more extensive system enhancements. Meanwhile, the HKMA and the industry are reviewing other parts of the Code and will announce the details in due course.

     A copy of the revised Code can be found at: www.hkma.gov.hk/media/eng/doc/code_eng.pdf.

BankBazaar Revenue Bounces Back to Pre-Covid Levels

BankBazaar.com, India’s leading free credit score provider and online financial product marketplace, announced that month-on-month revenues are getting back on track, and are trending at 70% of the peak pre-Covid monthly revenue. The company is now looking to close this financial year with operational month-on-month profitability. Even prior to the pandemic, BankBazaar revenues had been on an upward streak, brought on by a 54% monthly revenue growth and a 15% cost reduction between October 2019 and February 2020. The company was looking at operational month-on-month profitability in March 2020 when Covid-19 hit.

The Covid-19 pandemic and the ensuing lockdown resulted in massive business continuity issues in the financial sector. In this situation, Digital KYC has contributed significantly to ensuring credit products’ availability, especially credit cards and personal loans, during the lockdown.  According to BankBazaar, even post lockdown, the demand for digital alternatives is on the rise, and the business saw over 100% sequential revenue growth between Q1 FY21 and Q2 FY21. The company attributes this growth to being the first mover in implementing contactless technologies supporting Digital KYC.

Says Adhil Shetty, CEO & Co-Founder, BankBazaar, “One tough lesson that the Covid pandemic brought home is the need to ensure business continuity at all times. Our growth has been entirely fueled by our technology as we looked to cut costs without impacting our reach. On one hand, we employed AI and ML predictive matching so that we could connect customers with the right financial product. On the other hand, we had the first-mover advantage when it came to facilitating Digital KYC solutions. Our technology provided our customers a secure, safe, consent-based, and contactless access to credit, gave our partners significant time and cost advantages, and ensured that we have been indispensable to our ecosystem at a time when the need for contactless access to credit is paramount.”

The company foresees technology to be a massive disruptor driving growth during and post this Covid crisis, as both lenders and customers will demand the convenience, speed, and safety offered by technology-based contactless solutions.

Says Shetty, “Despite the adverse impacts of the pandemic, we looked at it as an opportunity to push the envelope on how technology can provide solutions to pressing and unexpected problems in a timely manner. We challenged ourselves to come up with the right solutions just when it was needed, and this has paid out for us. We are bouncing back fast and looking to hit EBITDA month-on-month positivity in this financial year itself before March 2021.”

BankBazaar.com is India’s first neutral online marketplace that gives instant customized offers on loans and credit cards. It also provides customers free consumer credit score on its portal. Over 50+ of India’s leading financial institutions have chosen to integrate themselves with the platform. Including this recent round, BankBazaar has so far raised USD 116M in funding from investors such as Experian, Eight Roads, Sequoia India, Walden International, WSV, and Amazon.