In-app communication platform CometChat has announced raising a strategic funding of $6.5 million ( Rs 60 crore ) from its existing investors Run Ventures to up its AI play for key ecosystems.
The Company has raised $21.1 million till date in funding including the current round.
This round follows a $10 million Series A and serves as a “ precision capital “ infusion designed to accelerate the company’s AI roadmap while the core business moves toward sustained profitability.
The capital will be primarily deployed to fuel the CometChat AI expansion strategy. Unlike traditional chatbots, CometChat’s “AI play” is built on three architectural pillars:
- Proactive Outbound Intelligence: Agents that autonomously monitor conditions ( like restocks alerts or refund delays ) to contact customers before they reach out.
- Multi-Agent Orchestration: A visual workflow builder where non-technical teams can coordinate specialized agents ( e.g., billing, scheduling and recommendations ) to work in concert.
- Customer Intelligence Layer: Automatic extraction of customer preferences and styles to personalize every subsequent interaction across web, SMS, WhatsApp and Voice.
CometChat AI is a platform that enables businesses to build and deploy conversational AI agents – without code or specialized AI expertise. It is built on six years of production-grade communication infrastructure and designed to serve as the primary layer between a business and its customers, rather than an add-on to an existing helpdesk. The platform centers on a visual workflow builder where non-technical teams can orchestrate multiple specialized AI agents, define how they hand off to each other, escalate to humans, and enforce brand-specific guardrails.
Commenting on the fund raise, Anuj Garg, Cofounder CEO, CometChat, says, “The current fund raise is specifically done to accelerate our AI play. Our GTM in this vertical would be to target high-transaction verticals like wellness & beauty, home services, e-comm, hospitality & food service where the combination of inbound responsiveness and proactive outreach drives measurable retention and revenue outcomes. In the last 12 months, we have surpassed 2 billion messages sent through our platform, launched CometChat AI to transition from a communication infra provider to an AI agent platform. Our existing investors see the value in adding such key services to our offerings and hence decided to back us with growth capital to accelerate our growth trajectory.”
Brandon Tidwell, Co-founder & GP, Run Ventures, adds, “We have witnessed how methodically Anuj and Anant have scaled the business to make CometChat an intelligent communication layer with several proven use cases. The company has been piloting its AI platform with encouraging early signs as enterprise customers have come onboard. This growth funding will help CometChat to further expedite its AI strategic play.”
Over the next 12 to 18 months, CometChat is committed to three core strategic priorities to drive sustained momentum. First, the company will focus on scaling AI deployments by moving early pilot customers into full production with enhanced orchestration and expanded channel coverage.
Second, there will be a significant investment in enterprise GTM expansion, building out the necessary infrastructure in sales, solutions engineering and customer success to support large scale deployments. Finally, CometChat aims to achieve vertical leadership by establishing category dominance in sectors like healthcare and ecommerce, where AI-driven, proactive customer engagement has a direct and measurable impact on the bottom line. CometChat was also featured on 2026 Forbes’ list of the Top 500 American Startup Employers.
