“A smart county is a connected county—and we have an opportunity to pave the way on smart infrastructure management in Harris County,” said Major General (Ret) Richard Noriega, executive director for Harris County Universal Services. “The need to modernize our approach to managing streets, parks, stormwater, facilities, water utilities, and other critical infrastructure assets is critical. Harris County strives to be a leader in providing premiere customer service to our constituents—and Cartegraph’s best-of-breed infrastructure management software is one of the cornerstones of our vision to do that.”

As the most populous county in Texas, Harris County is focused both on maintaining existing assets and building new infrastructure to accommodate population growth. Today, the county is managing its infrastructure operations and maintenance efforts with printed work orders, spreadsheets, and legacy software systems. Once the Cartegraph software is implemented, county crews and contractors will have the ability to complete maintenance work orders via the Cartegraph application on their mobile devices. Capturing this data in Cartegraph will give the county visibility on the true condition and cost of their infrastructure.

Precinct 2 was the first group to implement Cartegraph. They went live with the software in February and the team is already seeing results. They’ve completed more than 7,000 tasks and logged over $5M in maintenance costs related to road maintenance, pothole repairs, sewer jetting, and other activities.

“One high-priority project we’ve been focused on is road ditching to help mitigate flooding,” explained Juan Hernandez, Assistant Director of Public Works for Harris County Precinct 2. “Our goal is to ditch one million feet per year. With the dashboards in Cartegraph, we can quickly and easily see how we’re progressing toward that goal. So far, we’ve ditched more than 360,000 feet and we’re on track to hit our target by the end of the year. This is a big win for the county—both the progress of the project and the visibility on our data.”

The other precincts and groups are at varying stages of their Cartegraph implementation. In addition to using Cartegraph to document all operations and maintenance activities in the field, the county plans to set up preventative maintenance schedules and start planning out future work. With this data, the county will be able to clearly communicate infrastructure management plans, projects, and results to residents.

For more information about Harris County’s infrastructure management efforts, reach out to Katherine Mestousis at Katherine.mestousis ( @ ) us dot hctx dot net or by phone at (713) 274-7579 dot For more information about Cartegraph, visit cartegraph dot com dot

About Cartegraph

Cartegraph builds safer, more resilient and sustainable communities through better stewardship of buildings and critical infrastructure. They offer powerful, intuitive SaaS solutions that help government agencies, utilities, and educational institutions manage their physical assets and associated operations. With Cartegraph software, users optimize the life of their infrastructure, deploy maintenance resources efficiently and increase productivity to drive high-performance operations. For more information, visit cartegraph.com.

About Harris County Universal Services

Harris County Universal Services (HCUS) is the support and services department for Harris County. Universal Services strives to make Harris County the Smart County of the future by designing, implementing, and maintaining superior, innovative, and cost-effective products and services for County Departments. We do this by providing comprehensive support through eight internal consumer divisions including: Business Applications, Business Operations, Customer Service, Cybersecurity, Fleet Services, Information Technology Infrastructure, Program Delivery, and Analytics and Public Safety Technology. For more information, visit HCUS at https://hcus.harriscountytx.gov/.