Mid-Sized Businesses (MSB) now have access to a secure, PCI compliant IVR Payment platform on which their customers can make self-service payments on their phone, 24/7.

Datatel Communications Inc., and Datatel Inc (in Canada) a leader in IVR Payments and Payment Technology for over 25 years, announced today that it is expanding its selections of IVR Payment options it currently provides to Mid-Sized Businesses.

Mid-Sized Businesses (MSB) now have access to a secure, PCI compliant IVR Payment platform on which their customers can make self-service payments on their phone, 24/7.

To make things even easier Datatel’s CryptoIVRTM provides the ability for customers to pay with either a credit card, debit card, or by eCheck /ACH, as well as to store their cards for future payments.

To further help remove live agents from the equation, Datatel also offers MSB’s Agent Assist, a version designed to support over 17 payment gateways and processors and remove agents from having to handle sensitive payment information.

Working with leading processor neutral tokenization vendors, Datatel is capable of providing Mid-Sized Businesses with the flexibility to continue to use the payment processor of their choice.

Datatel understands that no two businesses are created equal, therefore Datatel’s CryptoIVRTM is available in multiple editions offering a wealth of features that enable businesses to offer their customers a seamless payment experience. Businesses have the option to select from pre-configured IVR Payments packaged editions or configure the exact functionality they need as well as being able to move toward uniquely tailored functionality as their business growth demands it.

Datatel’s CryptoIVR’s many features include:

  • Software-as-a-Service – connect your callers with the included dedicated toll-free number. Compatible with all phone systems. Plus, there’s no hardware or software for your business to buy or set up.
  • Tailor the message flow to fit the business’ desired payment process. Messaging is branded for the business and is studio recorded by our professional voice talent.
  • Provides callers Multi-language support
  • Offers callers the option to receive a Text Receipt for payments.
  • Callers can Transfer Out to your staff at any point for live customer assistance.
  • Callers can make Multiple Payments on the same call for different accounts.
  • Offers callers Split Payments using multiple credit cards
  • Offers Customer Validation and Account Look-up for the presentation of balances, routing of payments to multiple merchant accounts, or updating of vaulted card data.
  • Present multiple balances and apply enhanced payment handling rules such as for zero balance, cash accounts, max/min payments, and more.
  • Collect Opt-Ins for recurring payments
  • Web Reporting Portal for download or auditing of extended transaction data

We are committed to providing businesses with the flexibility to choose from a range of IVR Payments solutions to meet their unique business needs. Our approach ensures business needs are met and can scale up as their business continues to grow, all without having to resort to the expense associated with custom-developed applications” says Barnard Crespi, co-founder, and Co-CEO at Datatel.

About Datatel Communications Inc

We launched Datatel twenty-seven years ago, with the vision of creating innovative, and secure payment solutions to help our clients become more agile, profitable, secure, and successful.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers’ satisfaction.