Elision Technolab LLP is popular for its innovative solutions and services. A representative of the company has announced to offer call center CRM integration service for its global customers. This announced call center CRM integration service is available for the open source solutions. Any open source call center solution and open source CRM system can be integrated with this offered service.
This integration will synchronize both call center solution and CRM (Customer Relationship Management) solution. Once the integration process is done, the key features of both of these open source systems can be accessed within a single sign in the window. It means the call center solution will provide the major features of the CRM system and vice versa. The company has benefited many customers with their call center CRM integration services and the experts at the Elision Technolab LLP has hands on experience of performing integration for any open source or proprietary call center software and CRM system.
The spokesperson of the company continued sharing details about their offering, “There are many call centers that prefer to use open source systems. For an example, VICIDial is the most popular call center solution and vTiger is one of the most popular open source CRM systems. The integration of these open source solutions can benefit a business with a lot of advantages. We want to cater these call centers and all other business sectors which use the open source solution and want to integrate both of these systems. We have a dedicated team of experts who work on the open source systems and they are skilled in providing smooth integration service that meets all set expectations.”
The company offers the call center CRM integration in two different ways.
1. CRM solution features available in the call center software
In this case, when the open source call center solution and CRM solution are integrated, the key features of CRM solution are made available within the call center software. For example, when an inbound or outbound call is connected, the lead data will be fetched from the CRM and shown to the agent. Also, the changes made in the lead record will automatically get updated in the CRM system.
2. Call center solution features available in the CRM system
In this case, the agents get the call center dialer within the CRM system. They get all major calling features to control the call and take a required action.
There are many more features that are made available once the call center CRM integration is successfully performed to benefit the call centers and businesses that are using these two open source solutions.
About Elision Technolab LLP
It is Ahmedabad, Gujarat, India based IT company which offers best in the industry communication solution to the businesses and enterprises. The company has been catering its customers for 10+ years. The call center CRM integration is one of the services offered by the company. To know more about this service, please visit http://www.elisiontec.com/crm-callcenter-integration/