Enablement of JCB Contactless payment acceptance at all OMNY contactless subway and bus validator screens in New York

JCB International Credit Card Co., Ltd. (JCBUSA), the US subsidiary of JCB Co., Ltd., Japan’s only international payment brand, and the New York Metropolitan Transportation Authority (NY MTA), the largest public transit authority in North America, are pleased to announce the enablement of JCB Contactless payment acceptance at all OMNY (One Metro New York) contactless subway and bus validator screens.
NY MTA is one of the largest transportation systems in the world and a vital infrastructure not only for locals, but also for travelers. JCB has been one of NY MTA’s long-time fare payment options and now enabling contactless payments gives JCB cardmembers the convenience of tapping their cards wherever OMNY, NY MTA’s contactless fare payment system, is available.

Sarah Meyer, Chief Customer Officer of NY MTA, commented, “We look forward to working closely with JCB. Huge numbers of visitors from Asia will be able to experience the seamlessness of OMNY when they are visiting New York City. We are excited about being a conduit to contactless users from around the world.”

Ray Shinzawa, President & COO at JCBUSA, said, “We are pleased that our JCB cardmembers can now enjoy the added convenience of tapping their cards or smartphones on NY MTA subway and bus validator screens. We respect and appreciate NY MTA’s NFC adoption of JCB, a prominent payment brand from Asia. JCB has been leading the NFC interface since 2000’s with Felica in Japan. JCB’s NFC acceptance is growing rapidly, and JCB is committed to broaden the NFC network to enhance convenience and security in transportation around the world.”

About MTA

The Metropolitan Transportation Authority is North America’s largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City through Long Island, southeastern New York State, and Connecticut.

The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. The MTA’s operating agencies are MTA New York City Transit, MTA Bus, Long Island Rail Road, Metro-North Railroad, MTA Bridges and Tunnels, and MTA Construction & Development.

About JCB

JCB is a major global payment brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 36 million merchants around the world. JCB Cards are issued mainly in Asian countries and territories, with more than 140 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: www.global.jcb/en/

JCB (Head Office in Japan)
Ayaka Nakajima
Corporate Communications
Tel: +81-3-5778-8353
Email: jcb-pr@jcb.co.jp

Mikaho Hara
Marketing Manager
Tel: +1-213-896-3788
Email: mikaho.hara@jcbusa.com

Topic: Press release summary

Max Life Enhances Contactless Services for Customers, Redefines its After Sales Experience

Max Life Insurance Company Ltd. (“Max Life”/“Company”), has strengthened its commitment to customers by introducing digital servicing initiatives that has helped bring greater agility, innovation and customer delight amidst the pandemic.

In the last six months, Max Life has introduced a range of digital initiatives that are completely contactless and paperless, across most of its channels including the company’s branch offices. The company has overhauled majority of the physical servicing touchpoints to digital and enabled more options of self-serve on its website.

The company also built an OTP authentication workflow which has eliminated need for physical servicing forms in many work steams. Max Life had also recently introduced WhatsApp for customer servicing, where they integrated their AI based chatbot ‘Mili’, to serve customers round the clock. This year, till date, more than 40 lakh service queries have been handled on digital platforms.

The success of this journey has ensured customer delight, with a substantial increase in the company’s customer service net promoter scores (NPS score) by 42% from last year. The initiatives have also helped Max Life offer faster turnaround, efficiency, and agility to everyday operations, and offer safer solutions to its customer amidst the pandemic. The company has also been able to significantly decrease the turn-around time in servicing performance by up to 50% from last year.

Manu Lavanya, Chief Operations Officer, Max Life said, “Max Life has many firsts to its credit when it comes to offering and creating differentiated experience for its customer. In our endeavour to offer the best-in-class services and a seamless experience to our customers, we have committed ourselves to journey of digitization of most of our business processes. One such initiative is our paperless and contactless servicing journey, that is designed to reduce errors, while improving loyalty and customer experience significantly.”

He further added, “By achieving digital agility, Max Life has been able to digitalize all communication processes and give an alternate channel of service to our customers, especially in these times when we want our customers to get served wherever they are.”

Max Life has also digitized claims management to ensure that all support documents are accepted online, and customers are able to submit claims in a timely manner, using self-service options – website, digital bots, and AI-driven Interactive Voice Response.

About Max Life Insurance (www.maxlifeinsurance.com) 

Max Life Insurance Co. Ltd. (“Max Life”) is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is a part of the Max group, an Indian multi business corporation, while Mitsui Sumitomo Insurance is a member of MS&AD Insurance group.

Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.

As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.

For more information, please visit the company’s website at www.maxlifeinsurance.com.