EPFO
reduces customer lawsuit by 46%in 2 years
By ET BureauLast Updated: May 20, 2026, 12:56:00 AM IST[19659006]Run-through
The Employees Provident Fund Organisation has actually substantially minimized customer lawsuit and total lawsuits. An unique project cleared lots of pending appeals. The EPFO is now set to utilize WhatsApp to enhance member services. This effort goes for faster resolution and much better interaction in regional languages. The organisation has actually attained its lowest-ever lawsuits pendency.
New Delhi: The Employees’ Provident Fund Organisation (EPFO) has actually reduced customer lawsuit by 46%in 2 years to 2,646 cases from 4,936 cases on April 1, 2024, through a mission-mode drive focused on lowering lawsuits and making sure much faster resolution of pending cases, labour and work minister Mansukh Mandaviya stated.
Total lawsuits pendency has actually likewise boiled down, with overall cases lowering from 31,036 as on April 1, 2025, to 27,639 as on April1, 2026, a decrease of 3,397 cases, marking the lowest-ever level of pendency in EPFO, he stated on Tuesday. According to Mandaviya, the labour ministry has actually reduced cases pending for more than 10 years by 45 %-to 4,665 from 8,539.
EPFO performed an across the country unique project throughout February-March 2026 for cases pending before main federal government commercial tribunals, leading to disposal of 353 appeals, while efforts are on for expeditious disposal of 650 associated cases, the ministry stated.
The EPFO will quickly utilize WhatsApp platform to boost outreach and simplify member services with interaction in regional and vernacular languages. According to the ministry, members dealing with problems such as non-completion of Aadhaar authentication or non-enablement of DBT for their Aadhaar-linked checking account will get targeted assistance for resolution on WhatsApp itself.
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