TCU’s 4th quarterly report of 2025 launched
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The following is released on behalf of the Transport Advisory Committee:
The Transport Complaints Unit (TCU) of the Transport Advisory Committee got 11 601 grievances and recommendations in the 4th quarter of 2025, with 311 being pure tips.
The grievances and ideas gotten throughout the quarter were primarily associated to public transportation services (87 percent), enforcement matters (8 percent) and traffic conditions (4 percent).
The variety of cases on public transportation services reduced from 10 519 in the previous quarter to 10 120 this quarter, while those on prohibited parking and other enforcement matters increased from 905 to 955. The variety of grievances and recommendations on traffic conditions increased from 299 to 407, and those on roadway upkeep reduced from 57 to 48.
All the problems and tips gotten by the TCU in the quarter were described the appropriate federal government departments and public transportation operators for follow-up action.
Throughout the duration under evaluation, examinations into 14 186 cases were finished. Of these, 11 443 cases (81 percent) were discovered to be corroborated, 5 cases (less than 1 percent) were unverified, and the staying 2 738 cases (19 percent) might not be pursued due to an absence of proof.
For the validated cases, the pertinent federal government departments and public transportation operators have actually either taken actions to remedy the scenario or are thinking about possible options to the issues recognized. Amongst these cases, 20 chauffeurs were summonsed by the Police.
Throughout the quarter, the appropriate federal government departments and public transportation operators took on board 12 ideas made by the public to boost public transportation services and enhance traffic conditions. A summary of the cases remains in the Appendix.
Members of the general public might make their recommendations or problems to the TCU by calling the hotline 2889 9999 (voice mail service is readily available outside workplace hours), by fax to 2577 1858, by e-mail to info@tcu.gov.hk or by completing a kind on the TCU site (www.tcu.gov.hk).