Select Page

Elision Technolab LLP, more popularly known as Elision, is one of the leading VoIP companies. The company has developed many unified communication solutions and its major focus is towards the call center solution. The company has its own advanced contact center solution, called, Dialshree. The company has made many innovations in the call center software in the past 10 years. The team of VoIP experts at Elision also expertises in customizing any call center solutions. One of the call center software catered by the company is the VICIDial: call center solution.

VICIDial is an open source call center solution. It is available for free for unlimited seats and a lifetime license. The experienced VICIDial Expert team at Elision Technolab LLP has been offering VICIDial customization and many related services.

“We have proficiency in the call center software customization. We can customize any call center solution in a way the customer need. We can develop various new modules for the call center software as well as we can integrate third party software or application within the call center solution such as, CRM system, social media sites, WhatsApp, etc. The VICIDial is one of the renowned call center solutions as it is an open source. We have been helping businesses with our VICIDial customization services. We have added new features and also made some really interesting innovations for this open source call center software”, shared spokesperson of the Elision Technolab LLP.

As per the shared details the company has developed some of the most commonly used features of the call center software for VICIDial solution. These modules cover a lot of functionalities which are not available in VICIDial by default. These functionalities can be integrated within the least turnaround time in VICIDial. Below is the list of available modules for this open source call center software:

• Sticky agent
• Survey
• Soundboard Avatar
• Disposition bucket
• Custom call recording
• Hotkeys
• Advanced security
• Graphical report
• Plug and Play API
• Custom billing

The company also offers VICIDial customization to integrate other communication channels such as, SMS, Email, Fax, etc. in this open source call center solution. The company also offers the integration of different third party programs to double the productivity of the agents. Below is the list of integrations offered by the company with the VICIDial: Open Source Call Center Software:

• VICIDial vTiger Integration
• VICIDial Zoho Integration
• VICIDial Custom CRM Integration
• VICIDial Social Media Integration
• VICIDial WhatsApp Integration
• And more

The company also offers different services related to this open source call center solution along with the VICIDial customization services. Below is the list of services announced to be offered by the company:

• Installation
• Configuration
• Custom module development
• Integration
• Support
• Maintenance
• And more

To know more about the VICIDial customization and related services offered by the company, please visit