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Vindaloo VoIP Solutions Pvt. Ltd (VSPL) is one of the well known names in the IT industry. The company has been catering its customers with the best in the industry solutions and services. One of the spokesperson of the company has recently announced about their client centric CRM integration service for call center solution and CRM system integration.
This announced CRM integration service will cover all different custom and open source CRM systems as well as it will cover all open source and custom call center solutions. The company will integrate the call center software and CRM solution in a way that it can be used as a single sign on. It means the agents can use features of both call center software and CRM system within a single window. They don’t need to switch back and forth between these two systems. Also, they don’t need to make the double entry of the leads in these two different systems for keeping the records up-to-date of the lead within both call center solution and CRM system.
Below is the list of some of the call center solutions and CRM systems for which the company provides call center CRM integration services:
• VICIDial
• OSDial
• GoAutoDial
• vTiger
• Zoho
• SugarCRM
• SuiteCRM
• Hubspot
• SalesForce
• Nimble
• And more
The team at Vindaloo VoIP has expertise in dealing with both call center solutions and CRM (Customer Relationship Management) systems. The company has been offering call center solute development and CRM system development services to its customers. The businesses can take benefit of the expertise of the team of this company by getting their CRM integration services to integrate their existing call center software and CRM solution or make the integration between completely new systems.
The spokesperson of the company shared more details about their call center CRM integration services and its importance for businesses, “Call centers and any big enterprise use both, call center software and customer relationship management (CRM) system for their businesses. Generally, the agents move back and forth to access information and required features. For example, to make a call, an agent needs to go into the call center solution and to access information of the prospect or customer on the call, the agent needs to access the CRM system to see the lead details and give personalized experience. This wastes a lot of time of an agent and also reduces the productivity and efficiency. The call center CRM integration nullifies all these issues and makes the environment even more productive. Also, the lead data will be more accurate as the whole process will be streamlined and automated for keeping the lead record in both systems.”