Tag: Lyons

Publisher | Page Publishing Author Bio As a customer journey executive for 20 years, Darren Lyons has built relationships across the globe, managing a business process outsourcer organization in Asia, Central America, and South America. When he was the director of global customer care for 1-800-Flowers.com, he led a vendor organization of 1000 FTE across seven partners in five countries and ten cities. Over the past eighteen months, Darren has had numerous health issues, including two below-knee amputations, stage five kidney failure requiring dialysis three times a week, and being a stroke survivor. Yet, Darren has used the concepts learned ... Read more

 Auditors will be able to view what specific products and how many pieces of each they have left to inspect. This is based on a week’s time frame for Production inspectors and a calendar month for Service. – Audit completion will be measured on specific piece counts (weekly for Production and monthly for Service) for the specific products processed at discreet Location(s). This is a change from current practice of solely tracking the number of saved inspection sessions (no accountability for proper number of pieces or specific assigned products inspected). This will be a much more thorough way to ensure ... Read more