Author: kristanhanley74
BMW AVTODOM Vnukovo ranked first in aftersales service among Moscow BMW dealers
The BMW HPMA.Next rating allows you to objectively evaluate the performance of dealerships by 17 key parameters: from the spare parts sales ratio to the service customer loyalty index. This methodology for calculating KPI is in line with international practice and takes into account the local characteristics of the Russian car market. According to the results of the evaluation of BMW Group Russia and BMW AG, BMW AVTODOM Vnukovo took the leading position among the brand’s Moscow dealerships in terms of the totality of all KPI indicators.
“Timely service guarantees trouble-free operation of the car, so this ... Read more