Author: korymancia4

As per the shared details, this AI voice analysis tool is built by leveraging the advantages of machine learning (ML), artificial intelligence (AI), text to speech converter (TTS), and natural language processing (NLP) engines. The spokesperson of the company announced the list of features available in this AI voice analysis tool for call centers, which are as below: • Voice analysis • Emotion and sentiment analysis of customer and agent • Graph of emotions and voice analysis • Inspect the current opening of the call • Inspect usage of positive words • Silence detection • Overtalk detection ... Read more