AIR INDIA EXPRESS LAUNCHES BAG TRACK AND PROTECT SERVICES
Air India Express announced the launch of ‘Bag Track and Protect’
services, in partnership with Blue Ribbon Bag. This service ensures comprehensive and
dynamic bag tracking to ensure frictionless travel for the guests checking in their baggage. The
service can be pre-booked from the add-ons page on the airline’s award-winning mobile app
and website, www.airindiaexpress.com.
The service will help guests track and expedite the return of delayed baggage and provide real-
time updates via email and SMS. The service ensures a compensation of ₹19,000 and ₹66,000
(per piece) for domestic and international flights, respectively, if the baggage is not delivered
within 96 hours of the flight landing at the destination. The service can be booked for ₹95 on
domestic and ₹330 on international flights, respectively.
Talking about the launch of this new service, Dr Ankur Garg, Chief Commercial Officer, Air
India Express shared, “We are consistently working on providing our guests with
technologically enabled services that enhance comfort and convenience. Complementing our
brand proposition ‘Fly As You Are’, we strive to offer not just flights but experiences that
resonate with our guests’ needs and preferences, providing transparency and personalisation
along the way. By ensuring seamless baggage tracking and protection services, we aim to
provide unparalleled comfort and convenience throughout their journey.”
Mr. Siraj Shah, Senior Vice President & Partner at Blue Ribbon Bags, stated “We are
excited to enter into this partnership with Air India Express, given their dynamic and ambitious
growth strategies. We expect our expertise in baggage tracking and protection services will play
a pivotal role in enhancing customer satisfaction and ensuring seamless travel experiences for
Air India Express guests.”
Air India Express guests can purchase the service from the add-ons section on the airline’s
website and app while booking and while making changes and web checking-in.
Air India Express offers a range of services and curated travel experiences designed to enhance
customer service. The airline recently also added Xpress Lite to their range of fares, where
travellers without check-in baggage can book tickets for a lower fare. Apart from that, Air India
Express offers Gourmair hot meals, AirFlix in-flight experience hub, Xpress Ahead priority
services, and more.
Air India Express is rapidly introducing its new and hybrid aircraft in various sectors, which
includes business-class configurations that provide wider seats, more legroom, and a host of
other benefits. Recently, Air India Express again took pole position as the most punctual airline
in India, as per data reported by the Directorate General of Civil Aviation (DGCA) for February
2024.