Nagarro, a leading digital engineering company, has introduced a range of new Agentic AI solutions powered by Salesforce. With a focus on advancing AI and intelligent agents, the company’s new offerings reflect its theme of striking a perfect balance between AI and humans. These Agentic AI offerings were showcased at the recently concluded Salesforce’s Dreamforce 2025 in San Francisco.
A trusted Salesforce partner for 13 years, Nagarro continues to invest in building AI-led capabilities within the Salesforce ecosystem. The company’s Salesforce practice spans more than 15 geographies, with a team of over 800 experts serving 150+ clients globally. It supports clients across the entire value chain—from enterprise consulting and product engineering to ongoing support—covering the full suite of Salesforce solutions.
Nagarro’s new Agentic AI solutions include:
- Assista: A smart voice-based sales companion that manages schedules, prepares for meetings, updates Salesforce records, shares client insights, and suggests nearby leads through simple voice commands. It streamlines routine tasks to free up more time for selling, keeps sales data accurate in real time, and can be easily customized across languages and markets.
- SupportMate: Designed to simplify customer support, this intelligent agent diagnoses issues, schedules service visits, identifies cross-selling opportunities, and drafts quotes and emails. It leverages knowledge articles for accurate resolutions, matches appointments to engineer availability, and prepares personalized quote emails with suggested discounts.
- RetailMate: A digital assistant for retailers that delivers smart recommendations, optimizes ordering, and automates invoice issue resolution and credit note generation. It supports demand-based stocking to boost revenue and minimize stockouts, while improving partner trust through timely, data-backed dispute resolution.
- FinZy: A next-generation AI solution for lenders that automates loan inquiries, document verification, issue detection, and sanctioning. It ensures faster applications, 24/7 support, and omnichannel engagement while enhancing efficiency through automation and maintaining full compliance with tracked disclosures and audit trails.
- FreightAssist: Tailored for the logistics sector, this AI solution makes freight management smoother and more efficient. It detects and resolves issues quickly using AI insights, summarizes and escalates cases for faster resolution, and provides fair, data-driven compensation recommendations to enhance customer experience and operational performance.
Viyom Jain, Managing Director and Global Business Unit Head, Enterprise Products, said, “We have partnered with Salesforce for many years, and these solutions are the result of our continued investment in AI-led products such as Agentforce and Salesforce AI. They empower organizations to move from automation to autonomy by unlocking new levels of efficiency, insight, and innovation, helping Salesforce users to work smarter, increase productivity, and deliver richer customer experiences.”
Nagarro remains committed to creating seamless and impactful customer experiences through industry-specific Salesforce solutions. By combining deep technical expertise with a keen understanding of industry needs, the company delivers intelligent, scalable AI products that enhance operational efficiency, drive innovation, and deliver measurable business outcomes.