Elision Technolab LLP, more popularly known as Elision, is a leading IT company based in Ahmedabad, Gujarat, India. The company is renowned for its best call center solution India, which is in use by many big names and brands in India. The company offers a turnkey contact center solution in India along with on-site installation and support services. These facts make them apart from all other call center solution providers in India. Recently, the spokesperson of the company has announced to offer other value added services for the call centers in India. As per the made announcement, the company will offer integration services to the call center solutions India.
The company has a team of experts that are experienced with custom call center solution as well as open source call center solution such as, VICIDial. The experts of the company will benefit the call centers in India with their call center solution integration services. The company will offer all different types of integrations of the third party APIs and solutions in the call center software India to help call centers to increase the functional power of their call center software. Also, it will help in satisfying the need of the call centers in India.
The spokesperson of Elision shared more details about the announced integration services.
Additional module integration
The company has expertise in custom call center module development. Thus, the company will perform development and integration of additional modules for the call center solution India, if needed. Also, the company will offer the integration of modules such as, SMS, Email, Fax, etc. to add added features in the call center.
Social media integration
The company has announced to provide integration of call center solution India with any social media pages or profiles. The social media call center integration will fetch all lead records from the social page or profile and feed them in the call center solution India. This will save a lot of time for data entry.
Web form integration
The web form’s integration in the call center solution India will fetch all filled form records from the website into the call center software India. This means the data entry part can be removed.
The company has announced to offer CRM system integration within the call center solution. Once the call center CRM integration is done, both of these systems will be streamlined as well as all features can be accessed within a single sign on.
“Our integration service will help Indian call centers to save time and resources from doing some tedious and time intensive tasks such as data entry. This will automate a lot of operations as well as it will help in increasing the customer satisfaction, agent productivity, revenues and returns over investment”, shared spokesperson of the company.
The spokesperson of the company has advised interested people to contact them via their website which is http://www.elisiontec.com/contact-center-solution