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A new market research report titled “Global Bot Services Market, By Service (Framework and Platform), By Deployment Channel (Websites, Social Media and Others), By Mode (Text and Rich Media, Audio and Video), By Product Type (Voice Assistant, Chat Bots and Others), By End User Industry (BFSI, Retail & eCommerce, Healthcare and Others), By Company and By Geography, Forecast & Opportunities, 2024“, has been added to the wide online database overseen by TechSci Research. The study talks about the prime market growth factors alongside future projections that would affect the —– market amid the forecast period between 2018 and 2023. The concerned study is broken-down in various market factors including top players, demand & production stats, challenges, and opportunities with the end goal to edify the readers about the real scenario in the Global Bot Services Market.

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Global Bot Services market is expected to expand over USD 2.3 Billion, growing at a CAGR of over 30% during the forecast period, owing to the growing penetration of internet and increasing online services. Moreover, rising user engagement on social media platforms and highly advanced natural language processing and artificial intelligence tools are propelling the growth of the global bot services market. However, lack of awareness and dependency on deployment platforms for Bots are impeding the growth of the market.

Based on the deployment channel, the Global Bot Services market has been segmented into Websites, Contact Centre & Customer Service, Social Media and Mobile Applications. Social media deployment channel is expected to grow at a higher rate during the forecast period due to the increasing user engagement on the online platforms and technological advancements.

Framework segment to dominate the Bot Services market in the forecast period

Based on the service, the Global Bot Services market is categorised into Framework and Platform. Framework segment is anticipated to occupy the major share during the forecast period owing to its benefits in tackling problems such as user connectivity, basic input/output modules and language and dialogue skills. Geographically, the market has been segmented into Asia-Pacific, North America, South America, Middle East & Africa and Europe. Asia Pacific is projected to grow at the highest CAGR due to the increasing adoption of bot services by the end user industries such as BFSI, retail and healthcare, among others.

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Table of Content:

  1. Product Overview
  2. Research Methodology
  3. Executive Summary
  4. Voice of Customer

4.1.  Vendor Satisfaction

4.2.  Vendor Challenges

4.3.  Challenges and Unmet needs

4.4.  Factors Influencing Purchase Decisions

  1. Global Bot Services Market Overview 
  2. Global Bot Services Market Outlook

6.1.  Market Size & Forecast

6.1.1.     By Value

6.2.  Market Share & Forecast

6.2.1.     By Service (Framework and Platform)

6.2.2.     By Deployment Channel (Websites, Contact Centre & Customer Service, Social Media and Mobile Applications)

6.2.3.     By Mode (Text and Rich Media, Audio and Video)

6.2.4.     By Product Type (Voice Assistant, Chat Bots, Smart Speakers and Natural Language Processing)

6.2.5.     By End User Industry (Banking, Financial Services, and Insurance (BFSI), Retail & eCommerce, Healthcare, Media & Entertainment, Telecom, Government, Education, Travel & Hospitality and Real Estate)

6.2.6.     By Region

6.2.7.     By Company

6.3.  Market Attractiveness Index

  1. Asia-Pacific Bot Services Market Outlook

7.1.  Market Size & Forecast

7.1.1.     By Value

7.2.  Market Share & Forecast

7.2.1.     By Service


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