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VICIDial is a leading open source call center solution. It is one of the most widely used call center solutions all across the globe. It has almost all basic features one would need to run inbound, outbound and blended calling campaigns. However, it also misses many advanced features which can help in strengthen the call center activities. There are many BPOs, KPOs, call centers and support centers that need additional features to get a competitive edge and other benefits. To help these types of call centers, KPOs, customer care centers and BPOs, Elision Technolab LLP aka Elisiontec has announced to offer VICIDial customization service.

As per the shared details, the company has a team of VICIDial experts that have been working on this open source call center solution for many years. The company has benefited many customers with its best VICIDial customization services and they have announced to offer a whole range of services for this one of the most popular call center solutions. The representative of the company has shared a quick list of services offered by the company as part of VICIDial customization:

• VICIDial skin customization
• VICIDial theme customization
• VICIDial performance enhancement
• VICIDial custom module development
• Customization in existing module
• And more

The VICIDial experts of the company have also developed many interesting modules to add the missing yet important functionalities in this open source call center solution. Below is the list of modules developed by the VICIDial experts of Elisiontec:

• Survey
• Sticky agent
• Disposition Bucket
• Remote Agent that can access the call center solution via phone
• Custom Billing
• Email
• Custom call recording
• Soundboard Avatar
• Plug and Play API
• Hotkeys
• Advanced Security
• Graphical Reports

All of these modules are in ready to use state and can be integrated quickly to start using its functional power. The company also offers certain expert VICIDial services to benefit the BPOs, KPOs and call centers all across the world. Some of the most popular VICIDial services of the company are listed below:

• VICIDial vTiger integration
• VICIDial Zoho integration
• VICIDial custom CRM integration
• VICIDial SugarCRM integration
• VICIDial SuiteCRM integration
• VICIDial setup, installation and configuration
• VICIDial maintenance and support
• And more

The company offers top to bottom technical services to its customers that use the VICIDial and want to double its functional capabilities. All these VICIDial customization services offer many benefits to the call centers such as,

• Increased functional power
• Increased efficiency
• Increased agent productivity
• Save time
• Save resources
• Streamlined operations
• Reduced expenses
• Increased Returns over Investments
• And more

The company also offer a ‘Hire VICIDial Experts’ model in which the clients of Elision can hire one or more VICIDial experts that work for part time, full time or on hourly basis for the company. To explore more details about this offered VICIDial services, please visit