Maharashtra, India – Feb, 2019 – Knack Systems, a fast-growing Customer Engagement and Commerce consulting firm, today announced the successful implementation of the SAP Sales Cloud at Inventia Healthcare Ltd. — a pharmaceutical development and manufacturing company in India, now present across various markets through its partners.
Inventia Healthcare, with its flexible business model, is focused on expanding its research and development and manufacturing capabilities by foraying into high-growth areas, including the injectables segment. One of the many objectives of the project was to implement an end-to-end pre-sales application to capture product attributes, phases, and all information specific to pre-sales processes and allow the centralization of all contact and lead data in one platform.
Knack Systems was selected as the partner to provide business and technical expertise to support Inventia Healthcare’s vision for introducing a new omni-channel customer engagement solution in India, implemented through the SAP Sales Cloud solution. The selection was largely based on how Knack Systems offered a global experience in engaging with enterprise customers in the B2B and B2C space, their proven flexible delivery approach, and strong previous experience in the Pharmaceuticals and Healthcare sector.
As part of their digital transformation journey, the Inventia Healthcare Ltd. team rooted for SAP’s Sales Cloud solution and successfully brought in a huge amount of system automation for their sales team. The scope included Account Contact Management and Lead and Opportunity Management, among others.
Through a close partnership, Knack Systems harnessed their extensive experience in implementing projects for pharmaceuticals companies as well as pre-sales processes for multiple clients to create a secure and engaging digital ecosystem for Inventia Healthcare’s sales team and consumer base.
Thanks to the implementation, Inventia Healthcare Ltd. now has the ability to view and access all customer information in one place and avoid duplication of customer records. The mobile nature of SAP Sales Cloud allows the Inventia Healthcare Ltd. team to access and update real time information from any corner of the world. The integration with SAP Orders helps Inventia Healthcare’s pre-sales team to gauge the sales history of an existing customer and make informed decisions about prospects.
Inventia Healthcare Ltd. will leverage the project success to deliver personalized journeys to their customers across every stage of the lifecycle, from the physical project site to digital experiences. The centralization of all opportunities at Inventia Healthcare Ltd. has allowed it to focus on developing its capabilities in offering end-to-end solutions in the product development process, right from research and development all the way to final manufacturing and packaging. This will help Inventia with identifying the growing business areas as well as those areas that may need more attention in the pre-sales environment.
Commenting on the successful implementation, Sandeep Arora, COO, Knack Systems, said “Inventia Healthcare’s decision to leverage Knack Systems’ services and consultative experience is a testament to the confidence that they have in our ability to provide, design, and implement cutting-edge business solutions for pharmaceutical firms. Our SAP implementations empower technology-oriented businesses such as Inventia Healthcare Ltd. to build and create seamless environments for optimized functioning of their sales and other customer engagement processes.”
About Inventia Healthcare Limited
Inventia Healthcare Limited., established in 1985, is a pharmaceutical development and manufacturing company headquartered in Mumbai, India. Inventia is dedicated to developing value added oral solid dosage formulations and novel innovative pharmaceutical products, which have been instrumental in enhancing the product portfolio of its partners. Inventia partners with clients across the domestic and export market, which ranges from mid-sizes companies to large pharmaceutical companies and distributors which have a local or multi-national presence. By working closely with clients, Inventia offers an end to end solution – right from research and development all the way to manufacturing and packaging of the product to support their expansion across emerging and regulated markets. Inventia’s dedicated R&D centre situated at Thane is accredited by Department of Scientific and Industrial Research Technology, the Ministry of Science and Technology of the Government of India, is the heart of Inventia where innovative drug delivery systems are developed. Inventia’s work force is a critical factor in maintaining consistency, quality and safety of their products.
About Knack Systems
Knack Systems is a niche SAP consulting partner dedicated to driving digital transformation across industries by leveraging best-of-breed SAP solutions. With over 300+ SAP certified industry experts and four global delivery centers, Knack Systems provides a wide array of services to their customers for C/4HANA (Sales, Service, Marketing, and Commerce) and S/4HANA. Knack Systems is an SAP S/4HANA Public Cloud Lighthouse Partner, SAP “Recognized Expert” in SAP C/4HANA, SAP Gold partner, and a VAR. For more information, visit http://knacksystems.com/ .