Banking & Financial Institutions in India Need to be Technology driven in the context of Global Scenario : Dr. J.D.Agarwal

Financial institutions need to be technology driven to meet the needs and challenges of the economy in the next few years to follow the international trends said Professor J.D.Agarwal while delivering a Key Note address as chief guest, on Relevance of Financial Institutions in the context of contemporary Global Scenario at Bundelkhand University, Jhansi. The conference was chaired by Professor V.K. Sehgal, Vice Chancellor of the University and organised by Professor C.B. Singh, Head Dept of Banking, Economics and Finance. Prof. (Dr.) J.D. Agarwal, is distinguished Professor of Finance and Founder Chairman, Indian Institute of Finance, Gr. Noida , Delhi NCR.

He emphasized the pivotal role played by Financial Institutions and new trends in the banking sector in the context of global scenario. Prof. Agarwal said that the Indias Currency Regime dates back to 1,000 BCE. Despite the pivotal role of financial institutions, there is a lot of hue and cry and rightly so, for the mounting NPAs, dwindling financial position of banks and financial Institutions in India, exposure of massive scams recently and the requirement of BASL Norms IV

According to him the India has one of the best system of financial institutions to meet the needs and requirements of different sections of society, individuals, trade and industry unlike universal banks performing all tasks, as exist in United States. Its financial Institutes divided in different categories constitute of Reserve Bank of India, Commercial Banks including private, public, foreign banks, Regional Rural Banks and cooperative Banks; Development Banks like IDBI, ICICI, IFCI, SIDBI, SCICI and IRBI; Specialized and sectoral financial institutions like TFCI, TDICI RCTC, EXIM Bank, NABARD ; Investment Institutions like UTI, LIC, GIC and State Level financial Institutions like SFCs, SIDCs etc. The banks and financial institutions have played a pivotal role in the development of the country, mobilizing savings and giving boost to investment in the country. The different categories of financial institutions have helped mitigate any serious crisis of the type which affected Europe and USA in the recent past said Dr. Agarwal.

Prof. Agarwal welcomed the government decision on Post Office Banking suggested as part of financial inclusion to reach people from far flung areas of India. He also advocated the need for Banking on Wheels and pure online banking in the country; He also deliberated on the need for Agro Banking (including Kissan Credit Card and Corporate Farming); Education Banking; Micro Banking; Islamic Banking; Healthcare Banking and Skill Banking in the country. According to Prof. Agarwal, Mobile Banking; Virtual Banking / Financing; Developmental Banking; Retail Banking in Key Cities; Corporate Banking; Cooperative Banking will be new trends in Banking tomorrow.

The banking sector has been resilient to the global financial crisis. However, India continues to struggle with ever rising burden of Non-Performing Assets in the banking sector. Indian banks’ gross non-performing assets (NPAs), or bad loans, stood at Rs 10.25 lakh crore as on 31 March 2018. This accounts for 11.8 percent of the total loans advanced by banks. Given the alarming condition, the government last year announced Rs 2.11 lakh crore bank recapitalization plan for state-run banks.

Speaking on the future trends in banking in the global scenario he said that there is need to continuously upgrade the financial institutions technologically by 2030 in the wake of mounting serious pressure on Financial Institutions to perform and advance credit to sectors to propel growth. According to him, Consumers will need banking services, but they may not turn to a bank to get them or the definition of a bank may change for people as the technological advancements change the paradigm of banking. As the sharing economy takes over like in case of Ola, Ubers, Airbnb, it is likely to change the paradigms of financial services too. Sharing economy in the banking space would mean decentralized asset ownership using information technology to find efficient matches between lenders and borrowers domestically and across border rather than approaching a bank as an intermediary. Online platforms already provide information and financial services at doorstep to consumers said Dr. Agarwal.

According to Dr. Agarwal, Financial Institutions in the present era initiate transactions on the their own capital or borrowed sum putting themselves at risk however it would be soon that the evolution driven by peer to peer transactions with new breed of FinTech would convert these financial institutions as one node in the network. Many such partnerships exist in US, UK and China. There is continuous development of platforms that enable ordinary individuals to raise funds and seek credit lines from retail investors. Apple has filed a patent application for person-to person payments using electronic devices that could allow iPhone users to transfer money more easily. In countries like our where bank branch penetration is very low in the rural areas, banks would seek alternative distribution channels. Like in Kenya, M-PESA handles deposits and payments using customers cell phones and a network of agents. Dr. Agarwal said, Financial institutions in the present world should seriously consider sharing economic opportunities such as partnerships with digital intermediaries or even end users to ensure reduced cost of services to the end consumer.

Professor Agarwal said, the next major technology which is likely to be a big disruptor is the blockchain technology. The blockchain is a decentralized ledger, or list, of all transactions across a peer-to-peer network. Using this technology, participants can transfer value across the Internet without the need for a central third party. Blockchain Technology could make the financial services industrys infrastructure much less expensive and its uses are infinite from financial transactions to automated contractual agreements. Blockchain are relatively less expensive as they remove the overhead of centralized third party that authenticates the transaction. These transactions could include transferring digital or physical assets, protecting intellectual property, and verifying the chain of custody. However, according to Dr. Agarwal, Trust is the biggest challenge for this technology presently. The impediment in accepting the technology involves the knowledge whether public ledger can be hacked, role of crypto currencies and crypto products being asset class and their legality in countries, and regulatory challenges in accepting this technology. The relevance of large physical structures relevance of financial institutions comes into question.

According to Dr. Agarwal, in recent years, the banking sector has seen a rapid rise of non-traditional competitors, through alternative payment methods such as gift cards and contactless payments built into mobile operating systems. Banks would want to manage the security, user experience, and customer connectivity at the point of purchase. The more digital a bank goes with a wallet there is likely to be greater real time connectivity for seeking valuable information about the consumer which can be linked to other product streams.

According to Professor Agarwal, Financial Institutions would also have to deal with a new demographics known as millennial who would be targeted through digital channels. The new customers of the banks are found to build wealth by owning small businesses, investments or real estate; in their behavioral approach they use social networks for content, product reviews, opinions and referrals. He said, Financial Institutions would have find ways to target these new groups of customers who would in their buying and selling habits, be very different from traditional consumers.

According to Dr. Agarwal, in life insurance and healthcare services, much is changing in the underwriting processes becoming more collaborative with wearable computing. Data mining and analytics would hold the key for propelling businesses. With digitalization there is easier comparison and faster switching which makes relationship brief and highly competitive said Dr. Agarwal. If Financial Institution do not offer customized services in mortgage, insurance, investment and banking then they would lose customers. Countries like US are using Artificial Intelligence to provide more personalized services. Customer Analytics is likely to be driver for greater customer engagement and satisfaction.

Dr. Agarwal said, Financial Institutions in this fast pace changing technology paradigms is challenged by cyber threats where we find that central banks of countries like Bangladesh have lost tens of millions of dollars to hackers. Under similar threats of security recently SBI blocked 6 lakh debit cards. Even the Nirav Modi scam where there were no cyber threat but with connivance with bank staff the security was breached for several years is a stance to permit guarantees on LOUs need thorough investigation and expose the heavy reliance of banks on technology. According to him, the challenge for financial institutions is to balance security with customer convenience. While investing heavily on technology that protects from cyber crimes, the machinery should not loose focus on gaining grounds with domestic and international consumers.

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